Software Management
Resume:
Lalitha Hegde
ablib0@r.postjobfree.com Home:
Austin, TX Cell:
Senior QA leader ready to offer over 15 years of experience delivering
enterprise class solutions.
SUMMARY:
. Proven record to build and lead global software QA teams for enterprise
class products. Strong leadership skills in building and motivating teams
with 20+ employees, including first line managers and senior QA
engineers, spread across multiple US and global locations.
. 12+ years managing multiple products/projects over full lifecycle.
Consistently delivering with high quality and within project timelines.
8+ years integrating and working with global development teams.
Comfortable in startup and department wide concurrent release mode for
projects.
. Delivered on high value mission critical software across Windows, Unix
and Linux platforms. Software products ranged from kernel based
components written in C, C++; Java based server components with embedded
security and database modules; to scripts or Installshield based
installers.
. 7+ years working on web-based console software including SaaS ready
components. Involved from initial concept including user centric design
to automated testing and transition to global team.
. Managed a budget of over $1 million for QA test labs, software and
training. Worked with cross organization teams including customer
support, technical sales, program & release management teams.
. Possess excellent project management and scrum master abilities for
integrated team deliverables. Superior interpersonal, analytical,
management and presentation skills.
WORK EXPERIENCE:
Software QA Manager July 2005 - March 2010
Symantec Corporation, Austin, Texas.
. Leading multiple QA teams on projects following both classic waterfall
and agile development/test methodologies.
. Responsible for providing guidance and leading QA at program and
product level for disaster recovery solutions based on enterprise
level clustering software. Quarterly release of modules involves
qualification of customer DR configurations involving IBM, EMC,
NetApp and other vendor hardware/ technologies on various Unix and
Windows platforms.
. Verified and released multiple versions (up to v5.1) of a web-based
management console product that managed clusters across Unix and
Windows. Automated testing implemented for Java based business
logic and server components and browser based UI.
. Responsible for QA of installation program for a product family.
This includes slip stream, upgrades and service pack installations
of storage and high availability products including shared
components. Verification includes testing on latest OS releases
from Microsoft and Winlogo certification.
. Coordinated and led scrum team based efforts to port and enhance the
next generation clustering solution from Unix to Windows platform.
Participating in exploratory tests at the end of iterations.
. Implemented and improved QA and business processes for increased
efficiency.
. Improved planning and delivery prediction using incident, test
execution, burn rates and other QA metrics on projects. Reduced
system integration test cycle by 6 man weeks with agile processes.
. Initiated automated testing of Web based UI of Cluster Management
Console using HP's Quick Test Pro. Build sanity test suites reduced
initial verification time to 2 hours. Doubled regression and
platform coverage with automated UI tests.
. Coordinated testing of management software with core product teams
and other management software products within Symantec. This
validation improved customer confidence in operation compatibility.
. Successfully managed and transitioned testing of web UI/ console
software to teams in China and India. The transition was from
simple test execution to complete system integration tests for a
release. Provided validation for multiple product releases
simultaneously by using extended teams.
. Planned and trained QA personnel on agile methodologies and
processes. Personnel were writing automated tests in a new
framework by the second iteration.
. Mentoring senior QA personnel to participate and lead QA projects
and releases. Helping conduct training sessions to transfer
knowledge to team members.
. Actively involved in "improve total customer experience" goal.
. Provided pre- and post-sales support for tier 1 business partner
customer base by validating specific customer setups and scenarios.
Participated in customer centric test efforts across multiple
products.
. Enhanced customer experience by reducing installation issues.
Coordinated several individual product and stack integration test
teams across the company to test over 2000 installation test
scenarios and escalation case studies. This helped reduce support
calls for basic installations and upgrades. First 24 hour support
calls for customers using the SFHA products for Windows dropped by
5%.
. Reviewed and provided input into user documentation, release notes
and tech notes for each minor and major release of the products.
Assisted in updating customer support tech notes, installation
guides and training materials to improve content and understanding
of the product for customers.
. Engaged in department initiatives to reduce escalation backlogs,
develop a department wide Agile based verification cookbook, improve
test lab systems' usage and other initiatives. Providing input to the
core team and implementing initiatives within the QA teams.
Software QA Manager September 1999 - June 2005
VERITAS Software, Houston, Texas.
. Responsible for QA Manager tasks including Full-Life Cycle project test
planning, design input, resource allocation, schedule management, and
risk analysis.
. Successfully led a multi-site software QA team to qualify the first
release of a client- server model, cross platform (UNIX and
Windows), browser based cluster management software.
. Executed the complete verification and validation of a Windows based
global clustering software and application agents for MS SQL,
Oracle, Exchange, NetBackup and others. This involved all aspects
of testing from functional tests, performance tests, regression
tests to final release.
. Wrote test plans and test suites for the validation of Windows based
VERITAS Cluster Server installation program, Agents for SQL Server,
Exchange Server, Oracle 8/9i and VERITAS Volume Replicator.
. Evaluated automation test tools for UI and functional testing.
Purchased and implemented in-house and 3rd party tools for test
efforts.
. Created central repository for test plans, documents, test suites
and results that could be accessed globally.
. Managed a cross-platform test lab of over 300 systems. This
included Solaris, AIX, HP-UX, Linux and Windows systems with
supporting LAN and SAN infrastructure. Procured hardware and
software for over $1 Million annually.
. Reported status to management and program team regarding test
coverage, incident statistics and critical issues affecting the test
effort and product release.
. Coordinated and assisted in human factor usability testing of web UI
with internal and external users. Arranged for tests during design
phase using mock ups and then later with Beta quality software to
validate concepts and implementations.
. Provided QA input from design phase and worked with developers to
enhance and update product features based on defects found and
customer feedback.
. Worked with documentation team to produce and review User's manual,
Installation Guide and other written documentation for the product.
. Member of team to guide and monitor BETA customer evaluations.
Worked with training staff to produce customer facing training
materials. Coordinated with various teams within VERITAS to ensure
proper testing of software at various stages of product release.
Software Analyst April 1997 -
August 1999
NuView Inc., Houston, Texas.
. Wrote QA test plans, test requirements, and performed advanced tests to
ensure the stability and quality of software to manage NT servers and
Microsoft's MSCS clusters.
. Responsible for reporting on bug statistics and status to management,
and working with the development team to resolve defects.
. Implemented ActiveX scripts to provide enhanced functionality in the
reporting feature of the product.
. Responsible for configuring, maintaining and managing a software
testing lab with about 50 systems.
. Led the technical support team with responsibilities including
implementing support policies, evaluating software for support
functions, hiring support personnel, and providing management with
support statistics and updates.
. Provided advanced technical support (3rd level) to resellers and OEM
partners.
. Created and maintained web site to provide online technical support for
the ClusterX family of products.
Project Engineer May 1995 - March
1997
OYO Geosciences Corporation, Houston, Texas.
1. Developed and tested a Windows based software package, written in
Visual C++ and MFC, for seismic data interpretation.
2. Provided technical support services to clients on the use of data
acquisition equipment and software.
3. Assisted in market analysis and market strategy for the sale of data
acquisition equipment to the geophysical and geotechnical industry.
4. Participated in marketing efforts, with a budget of $ 50,000, through
advertising, trade shows and mail outs.
5. Responsible for system administration duties for a network of PCs,
workstations, printers, plotters and tape drives. Worked on issues
ranging from simple upgrades to total systems integration.
PREVIOUS EMPLOYMENT:
. Research Associate, August 1993 - May 1995
Institute for Corporate Environmental Management, University of
Houston, Houston, Texas.
. Research Assistant, January 1991 - August 1993
Allied Geophysical Laboratories, University of Houston, Houston, Texas.
. Research Assistant, June 1989 - August 1990
Indian Institute of Science, Bangalore, India.
EDUCATION:
. Master of Business Administration, December 1996
University of Houston, Houston, Texas.
. Master of Science, Electrical Engineering, May 1995
University of Houston, Houston, Texas.
. Bachelor of Engineering, Electrical Engineering, May 1989
Bangalore University, Bangalore, India.
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