Customer Service Software

John A. Newsome

**** ********** **. *** *.

Dallas, Texas. 75218

Home Phone: 469-***-****

E-Mail address : *************@*****.***

Education:

High School - Bryan Adams/Skyline High School

Dallas Texas

1976-1978 ( graduated )

College - Richland Jr. college ( DCCCD )

Years attended ( 1981-1982 ) / ( 1999-

2000)

Total 21 credit hours 3.00 gpa

CCLIK-CCLIK Computer Certificate learning center

March 2003 thru Dec 2003

A+ certification and Microsoft 2000

pro MCP

Experience:

Wistron Corporation

Location: Grapevine Texas

Title: Motherboard Technician/Test & Repair

Duration: October 2009 thru Present

Job Duties: Repair Refurbish, Inspect and Test Motherboards

and laptop components for HP and Dell Laptops ( recent models

for HP, Dell and Lenovo under warranty ) Testing includes

using DOS and Windows of all versions ( Win XP, Vista and

Windows 7 ), also loading of drivers, software and use of

protocalls and other software involved in system testing and

repair, also some soldering and replacement of defective

components, troubleshooting and inspection of motherboards

and related laptop equipment, displays, hard drives and other

system components.

Khalkedon Technologies

Location: Dallas Texas

Title: Lead A+ Computer Technician

Duration: July 2008 thru January 2010

Certifications: A+, Microsoft Windows 2000 pro, Dell Inspiron

and Optiplex certifications

Job Duties: Repair and refurbish all models of Dell andf HP

laptops, as well as other brands( Toshiba, Acer, Gateway and

Lenovo ), in charge of production workorders, and all walk

in customers, troubleshoot systems of all makes and models,

provide customer service and technical support through email

and by phone to customers, assist in network issues and other

software related problems, load software and drivers on

systems using Windows Vista, Windows XP and Server 2003 and

Server 2007 editions and older legacy versions of windows,

and all other issues related to customer service, helpdesk,

and tracking shipments, also assist in warehouse as needed

Urban Laptops

Title: A+ Computer service technician

Location: Plano, Texas

Duration: January 2007 thru July 2008

Certifications: A+, Microsoft Windows 2000 pro, Dell Inspiron

and Optiplex certifications

Job Duties: repair and refurbish all models of Dell and HP

laptops for production workorders, assist in network issues,

troubleshoot and repair all walk in customers, and provide

customer service and technical support over the phone and by

email, handle all rma repairs of laptops, load software on

all machines using Windows XP, Windows Vista, Windows server

2003, and older legacy versions of windows, load drivers and

software for all models

Sigma Systems Inc

Title: Computer Service technician

Location: Carrollton, Texas

Duration: April 2003 thru December 2006

Certifications: A+, Microsoft Windows 2000 pro, Dell Inspiron

and Optiplex certifications

Job Duties: build computers, setup computers and serversr (

HP, Dell & Acer )

and network equipment ( HP procurve ), perform repairs on

Dell computers & Dell printers,& laptops also image and setup

new equipment ( desktop computers ), troubleshoot equipment

failures and return of defective parts and warranty re-

imbursements. Ordering of parts and return of defective aprts

to vendors, load software on new installations using

Microsoft Windows XP Pro/Windows Server 2003, Windows 2000

Pro/Windows Server 2000, and Windows 98 SE.

Cingular Wireless

Title: Programmer Analyst

Location: Richardson, Texas

Duration: June 1997 thru November 2002

Job Duties: Write and Test programs and other software using

HP Unix, Oracle, Microfocus Cobol and C++ and Perl and Java.

I would receive and prepare data files/scrub data binary and

asqi, and convert legacy software to new versions of wireless

phone billing software and maintaining production software

and oracle SQL tables also convert older programs to Java on

new unix server platforms.

Rapp Collins Worldwide

Title: Computer Operator/Programmer

Location: Irving Texas

Duration: Feb. 1993 thru June 1997

Job Duties: Responsible for running mainframe production Jobs

on Ibm computers and later running Cobol batch programming

jobs for print room/main office location

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