LAL CHAKRABORTY

*** ****** **** *

Stoughton, WI 53589

608-***-**** cell 608-***-**** home

ablhwq@r.postjobfree.com

StrengthsFinder: Ideation, Learner, Strategic, Intellection, Context

QUALIFICATION SUMMARY

IT Manager with more than 20 years experience. Managed teams to deliver multiple end-to-end

life cycle projects in an environment of tremendous data traffic growth through scalable

application design, team growth and organization change. Experienced in leading teams dispersed

in two locations. Build bridges between IS, Business and Engineering to achieve goals. Delivered

successful solutions for large scale web applications, Computer Aided Systems Engineering

(CASE) tools. Experienced in process methodologies including ISO 9000, Agile and Rational.

EXPERIENCE

U.S. CELLULAR®, Madison, WI Mar. 2006 – July 2010

A publicly-traded corporation, U.S. Cellular is the nation's fifth largest full-service wireless carrier, providing a

comprehensive range of products and services to 6 million customers in 26 states.

Manager, Application Development, Mediation Team

Managed team of engineers located in two offices interfacing with departments such as product

operations, engineering, marketing to build applications interfacing with cellular devices

Managed vendor relationships to hold them to their service level agreements. Responsible for

personnel reviews and promotions. Ensured operations within annual budget.

Managed 1400% growth in data traffic through scaling of data billing platform, re-

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architecturing of applications and adding new staff.

Improved project delivery timeframes by 30% by implementing agile development using

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SCRUM to manage workload.

Reduced support hours by 20% and improved application development times by managing

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organization change that moved the team from development only to total ownership of

development and support for functional areas.

Introduced a project plan checklist that captured lessons learned and applied them to

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subsequent projects. After successful implementation within the Mediation team, it was rolled

out for the all the back office organization in IS.

Conducted StrengthsFinder training for all IS teams and helped the teams to understand and

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play on their key strengths.

Delivered numerous projects helping the marketing department to increase revenue from data

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services by 400% year over year.

Created an 18-minute short film for U.S. Cellular using a fictional story that explained the

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role of the department for non-IT departments.

TERSO SOLUTIONS INC., Madison, WI Aug. 2005 – Mar. 2006

A new spin-off from Promega Inc. to develop and market RFID solutions

Software Manager

Assisted CEO with the formation of the new company. Defined and implemented RFID software

solutions. Developed applications that communicate with Promega’s ERP system through a mix

of web services.

Lal Chakraborty Page 2

608-***-****

Decoupled the software components from the parent company, defined the technical

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architecture, logistics of operation and a working business model in which Terso could

service its clients (the first client being Promega).

Set up a website, and created the foundational application architecture to allow Terso to sell

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its solution to potential clients.

Developed an IT budget for the new company.

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STATE OF WISCONSIN, Madison, WI Feb. 1998 – July 2005

The Dept. of Regulations & Licensing (DRL) issues licenses for 52 professional occupations in the State of Wisconsin

and is responsible for enforcement of regulations for licensed professions.

Consultant (employed through Aquent Inc.)

Managed several applications in various languages. Core applications were based on Oracle

front-end suite – Developer 2000; the intranet was .NET based; and the Internet utilized java –

JSP – Struts technologies.

Reviewed the department’s IT procedures and infrastructure, applying Mackenzie’s 7s-

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framework and other tools like PEST and SWOT analysis to develop a report for input to the

department’s Long Term IT Strategic Plan.

Managed project from kickoff through post implementation to deliver a departmental intranet

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with complete online content management system that can be managed in-house without any

commercial authoring tool.

Performed requirement analysis, high-level design and managed .NET based web services

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project that enabled the statewide Enterprise Application Integration (EAI) initiative to solve

data sharing issues.

Managed the Online Renewal project, providing easy up-dating of criterion that is frequently

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changed and the ability for more than 300,000 license holders of 109 different credentials to

renew. Included requirement analysis, defining solution architecture and authoring the project

design, and managing, end-to-end, a team of three.

Managed end-to-end development and delivery of Credential Query system that hit rates of

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more than 24,000 per day, 120 per-minute at peak.

TATA CONSULTANCY SERVICES (TCS), Calcutta, India Jan. 1993 – Feb. 1998

The largest IT consulting company in India employing 28,000 consultants in 32 countries.

Manager, CASE Tools

Managed a newly formed group that began with two direct reports and grew to 40 people who

had successfully built several tools that were used widely in the company, enabling the company

to save $2.5 million per year, and contributed to the company ISO certification.

HAMILTON RESEARCH & TECHNOLOGY (HART), Calcutta, India July 1990 – Dec. 1992

HART develops microcontroller based process control technology for the aluminum and steel industry.

Project Engineer (C++, C, Assembly 8085, 8086)

EDUCATION

BTech in Electrical Engg., 1990 from Indian Institute of Technology (IIT Kharagpur), India

Management Essentials Training (AMA)

Certified Software Quality Analyst, Quality Assurance Institute (QAI), Florida

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