Customer Service Management

MATTHEW J. SNYDER

**** ******** **** ( Fort Wayne, IN 46825 260-***-**** (

ablhsd@r.postjobfree.com

PROFILE

. Ten years of management, training, and customer service experience in

well-known retail and dining establishments

. Food safety and preparation certifications obtained at all previous

dining employers, currently licensed as Certified Food Handler

. Solid record of fast-track, performance-based promotions in both

retail and dining

EXPERIENCE

Head Cook: St. John Lutheran School - Fort Wayne, IN

April 2008- current

. Responsible for all kitchen activities including inventory

management, menu planning, food preparation, and sanitation of

kitchen equipment

. Maintain and enforce sanitation, safety, and proper food

preparation procedures as required by the school and federal &

state law

. Advises the school board of progress of financial status of food

operations, employee relations, and any issues

. Certified Food Handler - no critical or non-critical violations

cited

Corporate Trainer: Hooters - Fort Wayne, IN June 2005-

April 2008

. Primary trainer to new kitchen staff and waitresses gaining an

understanding of kitchen duties

. Educated employees on sanitation, safety, and proper food

preparation procedures as required by employer and federal &

state law

. Advised management of progress of new employees and waitresses,

and works with management to develop goals for employees

Head of Framing Dept.: Hobby Lobby - Fort Wayne, IN August 1999-

January 2005

. Managed Inventory, stocked frames, built displays, worked register

. Managed customer service by responding to customer questions and

complaints

. Assisted customers with best choice of frame, mat, and layout of

pictures, and personally

assembled custom mats and frames to customer specifications

. Assisted in all other departments as needed and stocked

inventory weekly

Team Lead: Video Stop - Fort Wayne, IN May 1998-August

1999

. Supervised 7-10 employees and assisted customers

. Managed store finances, deposited store cash to bank and

monitored register tapes for errors at the beginning of each

shift

. Responsible for handling customer complaints to ensure

customer satisfaction

References

Martin Gigler 260-***-**** 725 W. Washington Blvd. Fort

Wayne, IN 46802

Kirk Rodgers 260-***-**** 6726 Wood Glen Court Fort

wayne, IN 46814

Carmin Weigold 260-***-**** 920 E. Coliseum Blvd. Fort

Wayne, IN 46805

Contact this candidate