Engineer Software
Resume:
MORUF ADEGBOYEGA ADEGBITE
Arlington Heights, Illinois 60004
********@*******.***
OBJECTIVE: To obtain an administrator position in IT and other
challenging field related to my competence.
WORK EXPERIENCE
Hewlett Packard (Contract with HP) - July 2010 - Present
Server/ Battery technician - Representing -Advantage Technical
Resourcing
Key Contributions:
Planning, designing and implementing the installation of server and
batteries into PODs and troubleshoot computer (Microsoft movable
Servers). The work is taking place at Microsoft Data Center. The
resources are new backup strategy from HP.
Job Description and Responsibilities:
Making sure that 8 batteries are installed on each racks in the
POD. A POD consist of 3400 servers
Bringing out each of the servers in a NODE to effectively look for
any missing components and make sure that all the parts are intact.
Physically analyzing the server for any physical damage or likely
issues before powering and administering the server
After powering up the server ensuring that each of the servers are
working effective and installing all necessary accessories.
Kingsword International Chicago IL (2009 - present) - Volunteer
System Support Officer
Key Contributions:
Manage a group network of 5 work stations (Local Area Network).
Giving full resourceful needs to the back-end information
Systems Upgrade - Handling all Microsoft Office Issues, using excel
to program, resolve any PowerPoint issues and build all PowerPoint
slides for the church use at any time.
Updates: Upgraded network resources covering other branches of the
organization (WAN) and live streaming. Increased work scope in data
base and setting up the infrastructure for a computer network,
customizing the network to an individual company's needs by
connecting the necessary hardware and software to the network.
Job Description and Responsibilities:
Resolving networks and technical issues on phone
Providing High level solutions to other braches when the issue is
resolved and making quick decision on how to resolve the problem
within 24 hours
Identifies, troubleshoots and resolves hardware-, software- and
network-related problems encountered by end-users of the District
network, the Internet, the mainframe, PCs and Macintoshes and new
computer technology.
Configures and installs Windows workstations and Macintosh
operating systems in response to the demands of a complex network
design.
Trains end-users on the use and features of the various operating
systems and applications on the various platforms.
Performs primary network system administration on network servers
as needed.
Installs, certifies and troubleshoots campus and remote-campus
network cabling infrastructure, including a wide variety of local
area network equipment and software.
Conducts research on information technology trends that help
facilitate employee productivity
Provides phone and in-person support to users in the areas of r
phone and in-person support to users, including e-mail, LAN/WAN,
directories, standard desktop images and applications.
Meadows Box Office Dallas TX
Front Desk Officer and Representative (2008 September - December)
Key Contributions:
Problem Identification & Resolution - Implementation of the new
marketing software through Vendini and inputting client data base
by sort out and correction of all replications that caused the old
software to crash.
Client Support - Met company objectives in managing over 60 support
calls per week under strict time constrains and guidelines.
Technical Resolution - Gave rapid respond to technical issues on
computers with the responsibility of handling immediate Local Area
Network issues.
Job Description and Responsibilities:
Helping customers solve technical issues with company's
applications and gadgets.
Answering questions from customers and prospective customers about
the features and capabilities of our widgets.
Developing customer-facing documentation for website on an as-
needed basis.
Communicating customer needs and wishes to our development
and engineering staff.
Pirelli Tires (Goodyear) - Lagos, Nigeria.
PC/LAN Technician (2006-2008)
Functioned as a PC/ Blackberry Technician. Providing general
support for domestic offices in Nigeria. Educated on the use of
Microsoft offices, Power-Point presentations and Hardware
resolution
Key Contributions:
Support Performance - Microsoft Office trainer. Provided training
and education for the management staff on the successful use of
Microsoft Office and general troubleshooting
Systems/Data Protection - Disks repair and data recovery procedures
for critical systems, preventing loss of data and general
maintenance for the accounting software "Tally"
Blackberry - Support role with general GPRS settings, general email
settings and applications, work with BES enable Blackberry and PC
organizer synchronization, email filtering capabilities and
information backup utilities.
Coniah System Support. Lagos Nigeria
Consultant and Support Analyst (2007 )
Served in a major support role in training and education on the use
and troubleshooting of Office 2007
Educate staff members in the use of Office 2007.
Key Contributions:
Served as coordinator and presenter for a week long conference in
the utilization
of Power-Point 2007.
Systems Upgrade.
Application Implementation - Enhance remote access through
installation and configuration of VPN, Remote Desktop Remote
Anywhere, VNC, and NetMeeting
Disaster Recovery
Job Description and Responsibilities:
Provides technical guidance, consultation, and support for complex
non-production and production web systems environments using IIS 6
and 7.5, Apache Tomcat, Web Focus, and Windows Server 2003 and
2008.
Leads projects associated with web application installations,
upgrades, and migrations including designing and testing multiple
tier servers to meet growth or user requirements and assures
existing systems are not negatively impacted.
Ensuring detailed documentation is created and updated for all
projects and provides related training, if needed.
Reports project status and participate in the development of
departmental technical procedures to ensure they meet SLAs.
Troubleshoots Middleware and software issues and coordinates
resolution with web developers, management, vendors, and internal
partners.
Analyzes performance statistics and determines communication tools,
or Middleware configuration changes needed to support projected
transaction volumes, response time and system availability
targets.
As an escalation point for web support and troubleshooting, and
phone troubleshooting by providing guidance and direction to less
experienced staff and customers in the resolution of escalated
issues and/or complex web related problems.
The system analyst assures quality, security and compliance
requirements are met for supported area. The system analyst assigns
project tasks and provides direction and guidance to less
experienced staff.
Multichem Industries Limited- Lagos Nigeria
Computer / Network Technician (2004 - 2006)
Managed broad range of installation, upgrade, roll-out, and
troubleshooting projects for PC's and windows-based networks, with
a focus on accomplishing adhering to the company's mission and
values while meeting customer needs. In addition to technology
solution/support activities, prepared payroll data for processing
and covered all employee vacations/absences to maintain smooth-
running operation.
Key Contributions:
Systems Upgrade - Improved stability and performance of system and
network by upgrading Windows 98 to Windows XP Professional; Created
a backup for all customer data from current PCs, Worked on computer
hardware in refurbishing of computers, migrating existing
applications, and customizing configuration settings.
Application Implementation - Enhanced remote access through
installation and configuration of VPN, Remote Desktop Remote
Anywhere, VNC, and NetMeeting
Disaster Recovery - Reversed prior history of single-drive data
protection by implementation use of Ghost software to replicate
image from primary to secondary hard drive. Implemented disaster
recovery procedures using recover my files, Retrospect Pro, and
Ghost.
Network Administrator - Managing a group network of 5 divisions
(LAN and WAN).
Job Description and Responsibilities:
Identifies, troubleshoots and resolves hardware-, software- and
network-related problems encountered by end-users of the District
network, the Internet, the mainframe, PCs and Macintoshes and new
computer technology.
Configures and installs Windows workstations and Macintosh
operating systems in response to the demands of a complex network
design.
Trains end-users on the use and features of the various operating
systems and applications on the various platforms.
Performs primary network system administration on network servers
as needed.
Installs, certifies and troubleshoots campus and remote-campus
network cabling infrastructure, including a wide variety of local
area network equipment and software.
Uses established tracking system to log requests; monitors
progress, tracks problem resolution, identifies patterns of
failure, researches bug fixes and implements solutions;
communicates with manager regarding unresolved problems.
Works with vendors to resolve hardware operating system issues;
researches and tests possible solutions and implements solutions.
Analyzes bugs in system and application software; researches and
tests possible solutions; implements solutions.
Works with Programmers to solve mainframe application problems to
meet end-user computing needs.
Writes scripts and batch files as needed to enhance the function of
the operating system.
Gtouch Consultants - Lagos Nigeria
Help Desk Support Technician (2004)
Functioned as member of network team handling over 60 calls per day
that represented one thousand-plus PCs and diverse group of end
users, Managed various areas of support included broadband
connectivity, account provisioning, email (Outlook Express, Eudora,
Mac email) and Windows installation, configuration, and upgrade
issues.
Key Contributions & Accomplishments:
Customer Support & Satisfaction - Achieved high level of customer
satisfaction through patient, methodical approach to problem
resolution, with majority of calls resolved within company's 10-
minute requirement, turning around tense situations with customers
into positive outcomes.
Professional Development-Expanded background knowledge in Windows,
Mac and email implementations and reconfiguration.
Job Description and Responsibilities:
Responsible for providing second or third tier technical support to
internal company employees or external customers for desktop
systems software, hardware and network infrastructure
Responds to situations where first-line technical support is unable
to isolate or fix problems in malfunctioning equipment or software.
Installs, configures and troubleshoots desktop systems,
workstations, servers and network issues
Maintains passwords, data integrity and file system security for
the desktop environments
Communicates technical information to both technical and non-
technical personnel
Recommends hardware and software solutions, including new
acquisitions and upgrade
Participates in development of information technology and
infrastructure projects
Conducts research on information technology trends that help
facilitate employee productivity
Provides phone and in-person support to users in the areas of r
phone and in-person support to users, including e-mail, LAN/WAN,
directories, standard desktop images and applications, COTS and
GOTS application
Serves as the initial point of contact for troubleshooting all IT
related problems, including hardware/software, passwords, and
printer problems
EDUCATION & TRAINING
Purdue University- Currently Enrolled (Online)
Computer Engineering
Lagos State University Nigeria- 2007/2008
Computer Science
Computer Systems Institute Chicago IL
Networking Career Program covers all the intricacies of Windows
2003, CompTIA, Network+ and CISCO
Current G.P.A. 3.5/4.0
Daystar Leadership Academy
Leadership Development School - Date of Graduation: 2004
Federal Polytechnic. Ede,
Major: Statistics and Computer - Date of Graduation: 2003
Batido Systems Institute, Lagos Nigeria
Major: Microsoft Office / MCSE Network Engineer - Date of
Graduation: 2004
CERTIFICATIONS
A+ Certified Engineer: 2010
SPECIAL SKILLS
Windows 3x/9x/NT/2000/XP, Microsoft Office 97/2000/XP
Pro/2003/2007, WinFax, Norton Anti Virus, MacAfee Anti Virus,
GHOST, Drive Copy, Remote Desktop, PC Anywhere, VNC, NetMeeting,
Remotely Anywhere, Partial Understanding of Blackberry Enterprise
server.
IBM compatible PC's, workstations, Ethernet & Token Ring Protocols,
Mother Boards, Video & Sound Card, Monitors, CD-ROM Drives, Memory
Chips, IDE/EIDE/SCSI Hard Drives & other devices, SCSI Controller
Card, Tape Backup Drives, Scanners, Printers
ACTIVITIES AND HONORS
Black Star mentor, 2009- present
President Junior Engineer and Technicians Ibadan Nigeria (High
School) 2000
Best Junior engineer - 3rd place Honors
CORE COMPETENCE
Windows:
New & Emerging Technologies, Testing & Troubleshooting, Application
Administration, Systems & Networking, Upgrades,
Windows & Mac Platforms, Systems Integration/Migration, User
Training & Supporting Tools, Disaster Recovery Planning, Problem
Identification/Analysis, Network Connectivity Issues, Client Needs
Fulfillment, Business Process Optimization and Blackberry
Troubleshooting, Windows 7, Microsoft Outlook and Outlook Express
2007 and 2003, Office XP, 2000, 2003 and 2007, MS Active directory.
Strong PC and IP trouble shooting skills
Linux:
Ability to build up a server, load Linux and troubleshoot
Competence in Architects Linux based solutions.
Ability to designs the environment, hardware specifications, and
software layers to provide for a reliable, scalable, secure and
highly available Linux Systems Environment.
Knowledge of how to develop and maintain documentation related to
design, installation, administration, and maintenance of multiple
Linux systems in a distributed computing environment.
Manage system performance, and solutions that will improve and
implement system wide changes to enhance overall system
proficiency.
Perform root cause analysis for service interruption recovery;
create preventative measures and present to management.
Diagnose and troubleshoot communications protocols [TCP/IP, Telnet,
Ethernet, HTTP, DHCP].
Design and document Linux disaster recovery procedures and
practices
Area of Concentration in School
Knowledge of the Linux OS (Redhat EL 4.x, 5.x).
Deep knowledge of system internals (scheduling, memory management,
TCP/IP stack, etc.)
In-depth knowledge of LDAP, DNS, NTP, Kickstart, NFS, DHCP.
Network technologies, Ethernet, Infiniband (IB verbs an added
plus), TCP/IP, multicast, VLAN tagging, RDMA, etc.
Ability to compile custom Linux Kernels and kernel modules. ETC
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