Customer Service Accounts Payable

Rebecca K. Hendrickson

**** ***** **** ****** ***** Falls, WI 54022

H: 715-***-**** *******@*****.***

PROFESSIONAL PROFILE

Detail-oriented with extensive experience in accounts payable/accounts

receivable and other bookkeeping functions for financial institutions and

small/medium sized businesses. Teller and supervisory experience of credit

union employees including hiring, training, and direct supervision. Focused

on providing excellent business-to-customer relationships.

SUMMARY

. Five years in supervisory experience in financial institutions

and small businesses.

. Over 17 years of bookkeeping experience for small businesses

and financial institutions.

. Extensive scheduling and general office experience.

. Thirteen years experience in collections and processing

customer NSF and delinquent accounts.

. Ability to prioritize, analyze, and resolve issues quickly.

. Focused on providing excellent customer service.

TECHNICAL SKILLS

Software: Microsoft Word, Microsoft Excel, Dentrix (scheduling, patient

charts and accounts software), Lotus 1-2-3, MAS 90 (accounting), Microsoft

Outlook, Quick Books.

EXPERIENCE

Wholesale Mail, Inc., Hudson, WI

July 2008-present

Bookkeeper

Job Summary: Accounts payable/receivable functions for direct mail

company.

Tasks:

. Review vender bills and enter in Quick Books system.

. Issue payments to venders.

. Enter and send customer invoices, collect and apply payments, deliver

checks to bank.

. Payroll processing and submit payroll taxes online.

. Manage bookkeeping aspects of merging three companies.

Associated Dentists of River Falls, River Falls, WI

February 2003-January 2008

Receptionist/Front Desk Support

Job Summary: Appointment scheduling for 3 dentists and 9 hygienists,

handle patient questions and after-appointment follow-up, monitor patient

accounts for delinquencies, and general office duties as needed.

Tasks:

. Schedule daily appointments for dental staff and made appointment

reminder calls to patients.

. Check on patients after difficult procedures to ensure there are no

problems.

. Calculate discounts and apply payments to patient accounts (Dentrix

software).

. Monitor patient accounts and arrange for delinquent account

collections.

. Schedule and monitor staff vacations and days off.

. General receptionist duties including answering telephones, responding

to patient information requests, resolving problems and taking

messages.

Dick's Market, River Falls, WI

May 2001-May

2005

Bookkeeping Clerk

Job Summary: Schedule and supervise 32 cashiers and bookkeeping duties

for popular local grocery.

Tasks:

. Schedule and supervise daily scheduling for 32 cashiers.

. Balance cashier drawers, prepare bank deposit, customer statements,

process customer payments and collect NSF checks.

. Customer service to resolve any customer conflicts.

. Cover customer service desk, work cashier lanes as needed, and other

office duties as needed.

St. Croix Outpost, Hudson, WI

February 2000-April 2001

Accounts Payable

Job Summary: Performed accounts payable and other business control

procedures for local outdoor retailer of recreational vehicles, boat and

dock equipment, and lawn and garden mowers and equipment.

Tasks:

. Balance end-of-day receipts and prepare bank deposit.

. Match packing slips with invoices and invoices to statements for

payment.

. Input stock to inventory.

. Prepare accounts payables and issue checks.

. Submit co-op advertisements for payment.

. Install updates of price books and fiche finder on computer.

. Type documents for owner, answer telephones, and other office duties

as requested.

Lund Egg Company, Woodville, WI

September 1998-October 1999

Secretary/Bookkeeper

Job Summary: Secretarial and bookkeeping duties for this Upper Midwest

wholesale egg supplier to bakeries, restaurants, retail stores and

institutional suppliers.

Tasks:

. Prepare and make daily bank deposits.

. Receive and invoice customer orders via computer entry and apply

payments to customer accounts.

. Handle account receivable collections.

. Reconcile driver route reports.

. Answer telephones and other office duties as needed.

First National Bank of Hudson, Hudson, WI

May 1995-September 1998

Bookkeeper

Job Summary: Bookkeeping functions and general office duties for $390

million community bank with eight branch locations in the Greater Twin

Cities area.

Tasks:

. Balance and enter general ledger items into computer.

. Investigate all non-posted items, run corrections and collect all

returned checks.

. Process, stuff, and mail monthly statements and daily notices.

. Answer telephones, resolve customer conflicts, verify ACH prenotes.

. Run back-up of all daily transactions, and other office duties as

requested.

. Handle overdraft duties, wire process transfers, direct deposit

entries, and running daily mail.

. Cash checks, sell money orders, make credit card advances.

Walls & Ceilings, River Falls, WI

April 1994-April

1999

Bookkeeper

Job Summary: Performed bookkeeping duties for small construction

business.

Tasks:

. Record account receivables, make bank deposits, and reconcile bank

statements.

. Issue account payable checks, maintain payroll records, deduct taxes and

issue checks.

. Issue payments for federal, state, and unemployment taxes.

. Answer telephones, obtain and deliver materials to construction site, and

other duties as needed.

Moffat David Temporary Personnel, River Falls, WI

October 1994-May 1995

Temporary Data Entry Clerk: Mycogen Plant Sciences, Prescott, WI

Job Summary: Enter, edit and balance customer account information to a

new accounting program.

Temporary Bookkeeper: American Heritage Care Center, Hammond, WI

Job Summary: Reconcile bank accounts, input all account payable invoices

and checking account to newly purchased "MAS 90" accounting program.

Issue checks from the new program. Balance and enter all resident

accounts on the computer. Check payroll cards for accuracy and report

hours, bonuses, and vacation time to ADP for processing. Calculate month-

end total payables and receivables.

WESTconsin Credit Union, River Falls, WI

June 1992-April 1994

Member Services Supervisor

Job Summary: Intermediary for members, employees and corporate personnel

of this 11-branch regional non-profit financial cooperative.

Tasks:

. Hire and train employees and scheduling and direct supervision of 14

employees.

. Maintain employee attendance records, evaluate performance and conduct

employee meetings.

. Request and maintain cash from the Federal Reserve on a weekly basis.

. Reconcile daily bank deposit and collect all returned checks. Balance

monthly bank statements.

. Manage office petty cash fund, answer telephones and resolve member

issues.

Teller-Secretary

April 1985-June 1992

Job Summary: Teller and secretarial duties in River Falls branch of

regional non-profit financial cooperative.

Tasks:

. Responsible for overdraft duties, handling money transactions for

customers, updating money transactions via computer, and collections for

NSF checks.

. Report disability claims, set up appointments for loan officers.

. Order office supplies, answer telephones, assist members with problems.

Prior Employment Summary

Robertson Factories, Hudson, WI Payroll Clerk

October 1984-April 1985

University of Wisconsin-River Falls, River Falls, WI Fiscal Clerk III

September 1984-January 1985

Production Credit Association, River Falls, WI Office Assistant

March 1981-April 1984

Associated Bureaus, West St. Paul, MN Collector

May 1980-November 1980

Army National Guard, River Falls, WI Company Clerk

September 1976-October 1982

EDUCATION

Chippewa Valley Technical College, River Falls, WI

. Beginning Excel (December 1999), Windows 98 (November 1999)

. Beginning Word Perfect 6.0 Windows (April 1995), Principles of Banking

(November 1995)

. Beginning Lotus 1-2-3 (April 1995)

. Fundamentals of Accounting (April 1985)

Army Administration School, Fort Jackson, SC

Emphasis in clerical and secretarial skills (December 1976)

Prescott High School, Prescott, WI

Graduated May 1976

PROFESSIONAL DEVELOPMENT

Chippewa Valley Technical College, Eau Claire, WI

Frontline Leadership-Zinger-Miller (November 1992)

MILITARY SERVICE

Army National Guard (SPF4) September 1976 - July 1982

COMMUNITY INVOLVEMENT

Tim Linehan Annual Memorial Fundraiser (Volunteer), River Falls, WI

2006, 2007,2008

Contact this candidate