Customer Service Administrative Assistant

*** * ***** *** #**** • Miami, Florida *****

Tel # 786-***-****

E-mail: ******.********@*****.***

michelle merlos

Summary

I am a motivated individual seeking a position with the advertising/marketing industry.

Possess a clear understanding of the basic interrelationship of all aspects of the

advertising. Detail oriented and well organized, a quick thinker, a creative and time-

critical problem solver. Effective team player with the skills it takes to communicate

effectively and interact with clients and co-workers.

Areas of Expertise

Advertisement Product and Service Sales Public

Relations

Market Research Organization and Planning Promotions

EDUCATION

BARRY UNIVERSITY

May 2009

Bachelor of Arts: Advertising

Miami, FL

Professional Experience

ATI Career Training Center March

2010 – Present

Admissions Representative

Doral, FL

• Facilitate admissions recruitment and registration process for the school.

• Perform heavy volume of outbound calls to prospective students.

• Schedule a minimum of 10 appointments daily.

• Conduct interviews using the GBS process and assist students with application

procedures.

• Determine whether the prospective student posses the education and

experience required to enroll and successfully complete the program.

Trimention Advertising Jan 2009 –

May 2009

Advertising assistant/Administrative assistant/Intern

Miami, FL

• Responsible for reviewing and proofreading advertisements in both English and

Spanish.

• Assist in the handling of various research projects.

• Responsible for new business development to potential new clients.

• Create and help assist organize various types of client binders.

• Assist with the overall improvement of current agency traffic procedures.

• Responsible for the organization of job & project folders.

Barry University Dec

2007 – May 2009

Alumni Relations/Event Coordinator/Intern

Miami Shores, FL

• Work with Alumni Relations to ensure coordination of volunteer efforts

and reunion planning remaining knowledgeable of alumni relations

programs, board of director activities and their interaction with annual

giving campaigns.

• Develop direct mail marketing and produced appeal brochures, parent newsletters and

alumni giving materials. Coordinated events for alumni and staff: phone

marathon, luncheons, student activities and formal dinners.

• Assisted with the creation of promotional material for fund raising including

brochures and newsletters using apple software programs.

• Build relations with external vendors to ensure the large-scale production

and procurement of materials/supplies: negotiated with vendors for party

rental equipment, hotels, food and beverage.

• Help sustain alumni relations annual budget.

Intel Corporation March 2006 –

Feb 2007

Logistic Tech

Miami, FL

• Managing shipments of Intel processing chips from China to various

manufacturing plants located in South America.

• Provide superior customer service and problem resolution to clients while

investigating delayed shipments.

• Maintained shipment logs in both Excel and internal database with detailed

information regarding all shipments.

• Managed and maintained all email and telephone inquiries regarding shipment

status.

Rapid Lien Verifications, Inc. July 2001 – Feb

2006

Office Manager Miami, FL

• Responsible for performing all phases of lien processing within established

guidelines. Including, researching account information, validating and

performing lien processing and client file creation.

• Followed up with various contacts to recover legal documentation required to

execute a release within established time frames and company service

expectations.

• Managed and organized internal calendars and schedule company meetings.

• Meet and greet various high-level clients, visitors and vendors.

• Responsible for processing account payable invoices and managed external

office vendor accounts.

• Assist with faxing & e-mailing documents, answering telephones and managing

messaging system; maintain an accurate, organized and efficient filing system.

ADDITIONAL SKILLS:

• Bilingual in both Spanish & English

• Proficient in Microsoft Office Programs

• Experienced in various Mac applications

• Proficient in all Internet and E-Mail applications

Excellent references furnished upon request.

Contact this candidate