Software Help Desk

LUCIANA CRISTINA MELO

*** *. ****** ***., *********, NY, 10552 / 914-***-**** / *************@*******.***

IT professional with solid work experience and educational background seeking a position as a

network administrator

ACHIEVEMENTS, SKILLS & ABILITIES

Exemplary academic record: 3.8 GPA

Self-starter and great team player

Eager (and quick) to learn new subjects

EDUCATION

Monroe College, New Rochelle, NY

Bachelor’s degree in Information Technology (expected 08/2010)

GPA 3.8

TECHNICAL QUALIFICATIONS

Operating Systems: Linux, DOS, Windows NT and Windows, 95, 98, 2000 and Vista

Software: IBM, PHP, MySQL

Networking: Basic TCP/IP, and broadband networks

Languages: HTML, JavaScript, PHP, PASCAL

PROFESSIONAL EXPERIENCE

International Light House (01/2010 – 04/2010)

Intern (Help Desk)

• Computer clone

• Installed Operational Systems

• Hardware and Software troubleshooting

• Answered incoming helpdesk calls and created tickets

• End user support

• Created users ‘profiles

Maritima Insurance Company, Sao Paulo, Brazil (01/2004 – 07/2005)

Help Desk

Installed Anti-Virus Software

Performed manual desktop/PC maintenance

Answered incoming helpdesk calls and created tickets

Installed computers/printers/scanners or any other peripherals on site

Answered helpdesk calls as needed

Performed other IT related activities

ABN AMRO Bank, Sao Paulo, Brazil (02/2002 – 12/2003)

Help Desk Support/Computer Technician

Installed and maintain computer hardware and software

Provided end-user hardware and software support

Documented and troubleshoot issues with new and existing equipment

Contacted and coordinated vendors for repairs and maintenance

Stayed on 24-hour call over the weekends and school holidays

Assisted the IT department with maintaining the network.

Installed and maintained systems security, including passwords when applicable

LANGUAGE SKILLS

English, Portuguese and Spanish

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