Customer Service Human Resources
Resume:
Loree Pinson
Toledo, OH 43614
***********@*****.***
Home 419-***-**** Cell 567-***-****
OBJECTIVE
To obtain a position where my current knowledge, skills, and abilities can be applied towards various initiatives
that will assist in sustaining the overall success of the company.
EDUCATION
Bachelor of Business Administration, Human Resource Management – Dec 2009
Minor: Business Law
The University of Toledo, Toledo, OH
Associates of Business Administration, Business Technology – Dec 2004
The University of Toledo, Toledo, OH
EXPERIENCE
Mail Handler, USPS, Toledo, OH - March 2010- Present
• Prepare and Sort Mail
• Separate packages by service type and destination
• Lift and Sort bundles
Youth Commission/BCR, Internship, City of Toledo, Toledo, OH - May 2008 – July 2008
• Updated the Youth Commission & YPI website with summer employment information
• Researched summer youth employment trends in other local cities
• Communicated and maintained relationships with potential employers and sponsors
• Administered the marketing and mailing process of summer employment information
• Independently coordinated youth job placement including but not limited to filtering resumes, scheduling
interviews, and other inquiries
Human Resources Assistant, Volunteer, City of Toledo, Toledo, OH – Sept 2007 – Dec 2007
• Utilized customer service skills when interacting with all clients, employees, and other constituents
• Assisted and responded to all inquiries including but not limited to the completion of an application
• Performed general office duties such as filing, answering/transferring phone calls, typing, and preparing
Debt Collection Agent, Alliance One Inc., Maumee, OH – July 2004 – April 2007
• Persuaded customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or
to return merchandise
• Arranged debt repayment and established repayment schedules based on customers' financial situations
• Notified 150 – 200 customers daily via telephone of delinquent accounts resulting in a payment rate of 15%
increasing the monthly collection by $15,000
Customer Service Representative, Honey Baked Ham, Holland, OH – October 2003 – December 2003
• Independently operated the switchboard, receiving and handling 60-100 incoming calls daily
• Accurately entered purchase orders into company’s database system for customers
• Exemplified superb communication and team leadership skills to establish and build rapport with
customers and team members
Representative Assistant, American Family Insurance, Toledo, OH – January 2003 – September 2003
• Performed general office duties such as updated/sorted filing, answered/transferred phone calls, created
and administered forms
• Occasionally worked in the capacity of a mail operator (i.e. preparation, sorted, delivered, etc.)
• Delighted clients by providing the utmost customer service experience
Contact this candidate