Operator Nurse
Resume:
Penny Chadwick-Stacy
*********@*****.***
Experience
Rebound Orthopedic & Neurosurgical Specialist Vancouver, Washington
Switchboard Operator/Specialist
Daily printout of which of four offices approximately 200 Dr's and staff were
working
Answered and transferred, approximately 500+ incoming calls a day; approximately
100+ inter-office
Canceled & helped re-schedule appointments for patients
In charge of approximately 30 pagers for the Dr's; ordering, programming,
maintaining
In charge of any communications with the outside answering service used by the
office
Made overhead pages on intercom system
Ordered and maintained headsets for all staff, helped staff with troubleshooting
phone issues
prior to calling techs
Trained call center employees when first hires; going over extensions, how to
complete transfers and access the different departments
Maintained monthly Dr on-call schedule through the answering services website
Printed and distributed surgery schedules once a week
Entered the scheduling for surgery
Adventist Health Medical Center Portland, Oregon
PBX Switchboard Operator
Answered and transferred, approximately 800+ incoming calls a day
Performed overhead paging to connect incoming calls and for all hospital codes
Verified patient admittance, then forwarded calls to patient rooms
Dispatched hospital security and fire staff as necessary
Answered patient call lights through a centralized nurse system and then notified
the nurse
Group Health NW Spokane, Washington
Lab/Doctors Receptionist
Greeted and checked patients in system
Took their co-payments
Made appointments
Took lab specimens from clients to appropriate stations
Covered the switchboard position during lunch and breaks
Reconciled the receipts at the end of the day and made out deposit slip
Group Health NW Spokane, Washington
Administrative Receptionist/Switchboard Operator
Answered and transferred approximately 700+ incoming calls a day to 7 local
clinics and branches
In the Tri-Cities and Seattle
Opened and distributed mail
Greeted clients upon arrival, let back office know clients had arrived
Education
Columbia Academy
Battle Ground, Washington
Mt. Hood Community College
Gresham, Oregon
Caregiver Training Certificate
Portland, Oregon
International Air Academy
Vancouver, Washington
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