Customer Service Sales

Derek M. Salinas

**** **** ******

Lubbock, Texas 79414

806-***-**** (Cell)

********@*****.***

Summary of Qualifications

Demonstrated experience in assisting executive-level staff.

Experienced in providing bookkeeping and internal accounting for small businesses.

Dependable and diligent work ethic.

Exemplary customer service delivery and interpersonal skills.

Proficient knowledge of Microsoft Office, QuickBooks, CCC Com-Pest, Xactimate and Power Claim

software packages.

Education

Attended Monterey High School and In 2004 attended South Plains College

Finished in 2002 with a 3.8 GPA. for Automotive Technology and

Computer technical support. I gained

certification in computer tech support.

Professional Experience

2005 - Present

Precision Dent Repair and Appraisal Services

Manager

• Appraise vehicle damage and provide detailed estimates for customers.

• Act as a liaison between customers and insurance company’s in settling supplemental claim disputes.

• Extensive interaction with insurance adjusters.

• Resolve customer complaints.

• Perform general administrative duties including answering phones, customer service, insurance claims, and

insurance supplements, sales and customer appointment calendar.

• Responsible for the recruitment, retention and replacement of staff.

• Responsible for setting up business from ground up with all general accounting functions such as accounts

payable/receivables, payrolls and sales proposals.

• Order parts for vehicles needed for repair

• Pick-up and Delivery of customer vehicles

2007 - 2010

Lone Star Equipment

Supervisor (part-time)

• Forklift Operator

• Inventory control, enforced safety policy and procedures and industrial equipment management.

• Required and able to work effectively in all types of outdoor weather.

2003 - 2005

Convergys

Customer Service rep/Escalations rep/Floor Leader

• Assisted customers with issues that required supervisor attention

• Assisting reps with any questions concerning policy & procedure, promotions, troubleshooting, billing and

terms & conditions.

• Experience with HSI and troubleshooting steps to correctly solve problems with our subscriber’s internet

and/or computer/modems with Comcast, the newly acquired client of Convergys.

2002 - 2003

AAA Hail & Dent

Detail Tech

• My job was to remove headliners on vehicles then place them back on after the dents were removed, wash

and clean vehicles.

2001 – 2002

OSC

Directory Assistance/Floor Leader

• I started as a Directory Assistance rep then was promoted to floor lead. I was in charge of managing reps

and keeping track of the daily numbers for the company.

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