William Beck

**** ********** ****

Hudson, OH ***36

Ph: (216) 469 - 6009

E-mail: ablh80@r.postjobfree.com

Information Technology Professional

Experienced Information technology professional skilled in team leadership

utilizes his strong communication and organizational abilities to

coordinate efforts across diverse groups. Extensive experience in Project

Management, Call Center Operations, audio analytics, CRM Systems

integration, Computer Hardware, Software, and Electrical and Electronic

Engineering.

Core Skills

Advanced Technology Fault Analysis

Audio/Desktop Analytics Engineering

Emerging Technologies Research & Development

Engineering

Client- Server Architecture Multi-vendor Systems Integration

Cross-Functional Technology Project Lifecycle

Desktop Technology Relational Database Resource

Management

S PARTNER

career Accomplishments

o Successfully complete system upgrade for call center software from

version 8.x to Perform 3.1 after issue arose with TDM logger within 24

hours. Enabled customer to eliminate costly software maintenance on 8.x

software and consulting organization to begin billing for new software.

o Utilizing knowledge and background of the Avaya Communication Systems

assisted the vendor with correct provisioning of the Avaya AES Cti server

enabling integration with new Perform 3.1 software enabling customer to

eliminate costly month-to-month contract with previous vendor.

o Proposed and implemented Documentation Library for large national

insurance provider utilizing Microsoft SharePoint Server eliminating

hundred of man hours for Call Routing Applications.

o Successfully led implementation of d $2,200,000 Avaya Communications

System for regional bank.

o Established world-class Contact Center for Regional bank utilizing Avaya

CRM, Microsoft SQL Server, and Microsoft Visual Basic and Avaya

proprietary language.

o Developed customizations around packaged software utilizing ASP.NET, C#

using VSS and integrating WEB Click to Talk, and Agent Locator via Toll

Free Number

William Beck

Page

2

career history

Nice Systems - Cleveland, OH 2008 to Present

Provider of Interaction Systems from Advanced Analytics of unstructured

multimedia content and transactional data from Telephony, web, email, video

a, and other data sources.

Field Engineer

o Responsible for managing customer relationship and expectations

related to successful implementation of NICE Systems software

including network integration, system documentation, and systems

integration and configuration.

Oxford and Associates - Beachwood, OH 2008 - 2008

Technology and Engineering consulting firm.

Consultant

o Provided consulting and support activities for Avaya

Interaction Center at various client sites.

Progressive Insurance Company - Mayfield Village, OH

2003 - 2007

National insurance provider.

Senior Programmer

o Responsible for documentation design documentation,

Avaya and CISCO proprietary language coding, Unit

Testing, QA System Testing, and final production roll-

out of Contact Center application.

National City Corporation - Cleveland, OH 1989 -

2003

Regional financial holding company.

Technology Consultant

o Responsible for Engineering Solutions for large and

medium sized telephony systems.

education /training/awards & recognition

Baldwin Wallace College. Berea, OH

Computer Information Systems, Computer Programming (in progress). Project

Management.

Cuyahoga Community College. Cleveland, OH

AS in Electrical and Electronic Engineering

Certifications

NICE Systems Perform III Rel 3.0, Basic Interactions and Standard QA,

Advanced Products.

Awards and Recognition

National City Bank - Excel Award Local Winner, Local Winner for World Class

Support Center Development Team, Service Director Award, IS Values on the

pot Award, The Champion Award, RAVE Award (2).

Harris Corporation - Outstanding Field Engineer Award (4).

Progressive IT Certified, Progressive Night School Training.

Microsoft Certified Training 2006-2007 Version 2.0-3.0 Visual Studio,

ASP.Net, ADO, C#, SQL, Window Application. Additional Training - FMEA,

XML, SDM, Project Management.

Contact this candidate