Customer Service Supervisor
Resume:
Samantha M. Schumacher
*** ********* ***** * Commercial Pt, OH 43116
**********@*******.***
Warehouse Logistics Supervisor
Professional Profile
Hardworking, disciplined and energetic. Warehouse supervisor for 3
years in shipping and receiving of various costumers' product. Worked one
on one with new employees making sure they understood the entire process to
make the operation experience successful. Worked directly with clients.
Outstanding Accomplishments
. Advanced from floor lead to logistics supervisor in less than 1 year.
. My team and I brought Brembo brakes from loosing money to making
$28,000 the first year.
. Achieved a good customer relationship with Unisys that left the
company with a 100% inventory accuracy rate that they were very happy
with.
. Received a letter of Appreciation from Walmart.com.
. Received a letter of Appreciation from Harris FTI.
. Received a letter of Appreciation from Apple Computer in my first year
of service.
Selected Projects
. Worked as part of the start up of Apple computer.
. Worked as part of start up for Walmart.com in a lead capacity.
. Started the account of Johnson and Johnson OCD in a supervisors
capacity and was in close contact to ensure the customer was happy
with the progress.
. Worked as a major factor in the start up of Brembo Brakes and ran the
operations after the startup.
. Supervised the startup of a new building on 2120 Creekside in which
accounts were moved from the closing of other DHL/Exel Solutions sites
in Wilmington.
. Was instrumental in writing up CWI procedures for ABX AIR/ DHL
. Was instrumental in the writing of KPI procedures for all accounts
within ABX AIR/DHL
Related Employment History
Logistics Supervisor - (DHL/Exel Supply Chain 2006-2009)
Responsible for over seeing all aspects of the business including but not
limited to:
. Time keeping
. Account billing
. Procurement of supplies
. Customer relations
. Training
. Productivity reporting
. PNL (profit and loss) reporting
. Updating KPI's as account needs may change along with creating KPI's for
each new account.
Logistics Warehouse Lead - (ABX Air/DHL Solutions 2005-2006)
With this title I was responsible for the following:
. Customer service
. Customer relations
. Over seeing shipping, receiving and inventory control.
. Making sure that the account stayed under budget.
. Reporting productivity to supervisor.
. Training
. Scheduling inbound and outbound freight/shipments.
General Warehouse worker (Airborne Express/ABX Air Inc. 1996 - 2006)
At this level within the company I was responsible for the following:
. Was over repackaging of damaged parts.
. Creating and reporting of production order control.
. Picking orders
. Receiving new freight
. Inventory control
. Customer returns
. Provided call center customer service for over one year
Training
. Trained in Management 101
. Top Flight
. ATS
. First choice workshop
. Violence/harassment in the workplace
. MS Word/Excel/Outlook 2003
. Understanding of Unions in the workplace
References available upon request.
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