Customer Service Quality Assurance

Kenisha McGhee

*** ***** ****, **********, ** ***54

Home: 732-***-**** Mobile: 732-***-**** Email: **********@***.***

Objective

To obtain employment where I may utilize my business degree in marketing to

develop and enhance my career goals. Implement my expertise and skills by

working in a collaborative environment in providing excellent service

support. Learn and develop new skills, which will enable me to serve as a

vital resource to my team and an asset to the company. Effectively

communicate on all tasks to ensure requests are completed to satisfaction.

Successfully work independently or in a work group demonstrating a solution

oriented attitude in all interactions.

Education

Kean University, 1000 Morris Avenue, Union, New Jersey

Graduate 2008

Bachelor of Science, Marketing

Emerging Leaders Program 9/04 -

5/05

National Dean's List 2005

Experience

Integra LifeSciences Corporation, 311 Enterprise Drive, Plainsboro, New

Jersey 10/09 - 3/10

Consultant

Deliver pricing models on purchase orders and issue invoice confirmation on

order items. Responsible for document verification for letters of credits

and implementation of customer and / or vendor orders through Oracle

processing system. Conduct inventory analysis to process external requests

for catalogs and sample product orders. Perform quality assurance

verifications on product delivery and open orders.

BDP International, 200 Metroplex Drive Edison, NJ

6/06 - 9/06

Freight Forwarder Specialist

Responsible for entry of international freight forwarding invoices in their

internal database system for containerized shipping company. Maintained

filing system of documentation for customer shipments. Provided general

customer service support.

Franklin Group, 92 E Main Street, Somerville, NJ

6/05 - 9/05

Processing Coordinator

Responsible for entry and verification of accuracy for patient's medical

records entered into company's internal database. Performed clerical work

including, organizing assigned clerical and data entry work and developed

effective work methods.

Kean University, 1000 Morris Avenue, Union, NJ

11/04 - 5/05

Processing Specialist

Responsible for registering students for classes in the Continuing

Education Department. Conducted analysis of registered students for the

university and provided report details. Assisted the department staff as

required.

Franklin Group, 92 E Main Street, Somerville, NJ

7/04 - 9/04

Coordinator

Handled the medical records of patients by filing within the company's

central filing data system.

Mandee, 1309 Centennial Avenue, Piscataway, NJ

9/03- 11/03

Sales Associate

Provided assistance to customers for retail purchases of clothing items.

Assisted with daily cash close-outs and display set up. Responsible for

cleaning general work area.

Skills: SAP, Oracle, Microsoft Office, Internet Research and Data Analysis

Contact this candidate