Customer Service Quality

Christina Ramos

*** ************ ******, ***. #***

857-***-****

*********.***@*****.***

Objective Seeking growth-oriented Administrative Support position that

will utilize my excellent organizational skills and ability to

provide quality customer service.

Skills

. Bi-lingual in English and Spanish

. Proficient in Microsoft Word, Excel, and Internet Explorer

. Successful at scheduling appointments and maintaining a schedule

. Responsible and very patient. Persistent at getting the job done.

Education

Bunker Hill Community College

Boston, MA

A.A. Degree Candidate majoring in General Concentration

2008-present

Professional Experience

Integral Resources, Inc.

Cambridge, MA

Telemarketer (Professional Fundraiser)

2/2009-6/2009

Telefundraising for non-profit, democratic, and progressive political

organizations

Performed daily outgoing calls dealing with challenging individuals

Persuaded new people to become donors toward political charities, or to

renew pledges

Successfully generated donations from both new and past donors via credit

or check

Communicated with past donors to continue with the donations for

particular campaigns

Established a trust relationship with donor for purpose of soliciting

donations

Additional Experience

MASS EQUALITY

Boston, MA

Volunteer

5/2010-present

. Help with phone banking to get the word out on equality rights

candidates, and speaking.

. Helped with anything else that needs to be done, i.e., organizing

envelopes, relaying policies, etc.

. Created art posters for the Pride Festival in June

The Women's Center

Cambridge, MA Volunteer

5/2010-present

. Provides help on the helpline, listens, and helps women with any

questions at the center.

. Organizes and takes care of daily assignments or tasks, making

sure everything is in order.

JFYNetWorks

Boston, MA

Tutor

Summer 2008

. Supported and tutored ESOL students in English speaking skills

. Advised students on reading and speaking in English, using texts and

packages

Private Client

Companion-Nursing Aide

2004-2006

. Provided elderly women with services including personal care, including

baths, as well as meal preparation

. Provided shopping assistance, household chores, and cleaning

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