Customer Service Project

Karen J. Bump, ABD **** N. Glenrosa Circle

Prescott Valley, AZ 86314

Email: *******@*****.*** Phone: (928) 772-

5019

Human Services Administration & Management

RESULTS-DRIVEN COMMUNITY DEVELOPMENT PROFESSIONAL with 12 years experience

in "best practice" program implementation, marketing, management, and

evaluation. Deliver training and supervision of staff & volunteers serving

diverse economic and cultural communities. Offer high-caliber management

qualifications and proven leadership talents. Provide strong orientation

in fund development, sustainability, problem solving and decision-making.

Established working proficiency in Microsoft Office programs, Internet,

Email, and Windows XP.

____________________________________________________

Professional Experience

Independent Consultant, Nonprofit management, capacity building, grant

writing, volunteer & staff recruitment/management, training, marketing,

fund development, strategic planning.

Dec. 1999 - Present

Program Director/Co-Founder, AZ ElderBuilders, Catholic Community Services

of So. AZ, 140 W. Speedway, Tucson, AZ 85705 Supervisor: S. Harris,

Administrator Phone: 520-***-**** A program focused on increasing access

to health and human services for older adults & their families in 5 AZ

counties. Starting Salary: $40,000 Ending Salary: $43,000

Dec. 2004 - Mar. 2008

. Community Leadership Mobilization & Training (up to 2000+ Volunteers &

34 Staff)

. Strategic Design, Analysis & Implementation of cost-effective service

programs

. Budget Management & Fund Development up to $4 million

. Coalition Building (5-county health network, business, government,

civic groups, faith communities)

. Implementation of issue-based community education campaigns utilizing

A*VISTA volunteers across 5 counties.

Program Development: AZ Attorney General Senior Consumer Assistance Office;

Corporation for National & Community Service "Ageless Enterprise" Economic

Development (AmeriCorps) & Homeland Security Disaster Preparedness Program;

3 Volunteer Interfaith Coalitions; Home Safety Project; 4 Adult Day Respite

Programs; Health Network; "PAPPY Project" Prescription Assistance; NCOA

"Benefits Check-up."

Executive Director, Neighbor To Neighbor: CYCIC, 8501 E. Yavapai Rd.,

Prescott Valley, AZ 86314 Supervisor: Betty Robinson, President, Bd. Of

Directors, Phone: 928-***-****

A "Faith-In-Action" program providing assistance to older adults,

disabled, & their families in 7 communities to maintain independence,

dignity, and quality of life.

Starting Salary: $17,000 Ending Salary: $36,000

Nov.1997- Nov. 2004

. Increased budget from $22K to $110K

. Volunteer base increased by 500%

. Client Advocacy & Customer Service up to 35 calls per day

. Community Leadership Mobilization & Training up to 6 staff/260

volunteers

. Intake/Care Coordination/Family Counseling

. Research & Data Analysis

Program Development: 3-year AmeriCorps Faith In Action Project;

Transportation Network; 2 Caregiver Respite Programs; Home Safety Project;

Yavapai County Health Department Healthy Communities; Gatekeeper Project;

Widowed Persons Service; Computer Literacy Project; Friendly

Visiting/Phoning; Home Repair; Personal Emergency Response Units; Senior

Moment Public Access TV Show; Senior Consumer Assistance Office.

____________________________________________________

Education & Training

Fielding Graduate Institute - Santa Barbara, CA

M.A. Human Services

ABD (Doctoral Candidate) Human & Organizational Development

Prescott College - Prescott, Arizona

B.A. Human Services

. Master Trainer, Chronic Disease Self-Management, Stanford Univ.,

01/2008

. Empowering Community, Participatory Action Research, Highlander

Center,

New Market, TN 2001

____________________________________________________

Civic Involvement

... Vice-President, Prescott Jazz Society, 1999 - Present

... Case Manager Training Supervisor, WIB, 2008

... Conference Presenter, Corp. for Nat'l & Com. Service, Seattle, WA 2006

... Volunteer, Medical Reserve Corps, Yavapai County Health Dept., 2006

... Vice-President, Yavapai Senior Nutrition Program, 2002 - 2004

... Advisory Council Member, Information & Ref. Services, 2002 - 2004

... Grant Peer Reviewer, Corp. For Nat'l & Com. Serv. 2002 & 2006

Admin. On Native Americans, 2005

... Conference Presenter, American Society on Aging, 2002 & 2004

... Board Member, India Action Econ. Dev. Research Center, 2002 - 2004

... Chair, United Way, Yavapai County Director's Council, 2001 - 2003

... Sponsored Conference Presenter, Rural Aging: A Global Challenge, 2000,

"Rural

Aging: Innovative Community-Based Programs" Sponsored by: Bureau of

Primary Health

Care, Bethesda, MD

____________________________________________________

Honors & Awards

... "Top 100" 2004 Volvo For Life, Presented by Vic Doolan, President/CEO,

2004

... AZ Nonprofit Executive Director of the Year, (ONE), 2003

... Chamberlain Scholar Award, Assoc. of Fundraising Professionals, 2002

... Finalist, Health Partners Fellowship, International Ctr. for Health

Leadership

Development, a strategic alliance of the Univ. of IL at Chicago & the

W.K.

Kellogg Foundation, 05/2000.

____________________________________________________

Research Participation

Doctoral Dissertation Research - "Dancing with the Tiger" successful aging

as defined by older women living with chronic health conditions,

Dissertation Chair: Annabelle Nelson, Ph.D., Fielding Institute, Santa

Barbara, CA 1998 - 2003

Co-Researcher, Yavapai County Health Dept./University of Arizona Center on

Aging, Jul. 1997 - Aug. 2000 Lead Investigator: Elaine W. Rousseau, Ph.D.

Organization & facilitation of focus groups in 7 rural communities to find

out what primary care needs were not being met.

Co-Researcher/Human Services Team, 3-year Participatory Action Research

"Sustainable Development" Project, Mizoram, India. Lead Investigator:

Valerie M. Bentz, Ph.D. Initial trip to Mizoram in March, 2000. Focus on

aging/disability issues, interviews conducted with Treasurer for lead

agency targeting elders, Minister of Health & Human Services, Minister of

Education, & older women/men.

Program Evaluation, Neighbor To Neighbor, 1998-2004

Developed & implemented annual survey instrument to gain information around

client/volunteer satisfaction & the need for increased services.

Publications

2010 - Contributing Writer, "I Love You, Who Are You?" Living with

Alzheimer's, Patti Kerr, TBR 10/2010

2006-2010 - Internet articles: "How to Age Successfully" eHow; The

Experience Project; My Kitchen Vault; Vibrant Nation; PJAZZ Web/Newsletter

Editor; Health/Wellness articles; Advocacy articles; Press Packets; Grants

2009 - Ideal Funeral, Funerals Today Magazine, January 11, 2010.

2005 - Referee, National Women's Studies Association Journal, Iowa State

University, 255 Ross Hall, Ames, IA 50011. Article: When Does Menopause

Occur, & How Long Does it Last? Wrestling with Age & Time-Based

Conceptualizations of Reproductive Aging.

2003 - Author, Rural Aging, Women, Faith in Action, & Fertilizer of the

Vertical Kind, International Journal of Humanities and Peace, Vol. 19, #1,

pp 64-69

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