Customer Service Manager

N icole A. Victor

*** ***** ********* ****** *** Ulm, MN 56073

320-***-**** *************@*****.***

QUALIFICATIONS

Great oral and written communication skills.

Extensive knowledge in computers and application processes.

Ability to multi-task while manufacturing a quality product.

Detail-orientated, responsible, and organized.

Six years of experience in a customer service setting.

Two years of experience in a secretarial setting.

Two years of experience in operating machinery.

EDUCATION

Ridgewater College, Willmar, MN

Certificate in Medical Coding, GPA 3.70

Minnesota School of Business, Plymouth, MN

Veterinary Technician, GPA 3.75

WORK EXPERIENCE

Packager/Assembler 3/08-12/08, 8/09-10/09, 2/10-Present

3M, New Ulm, MN

Retrieve parts in warehouse by part number and location. Package orders according to the bill of

material. Enter data onto labeling software to create shipping labels. Prepare orders to be shipped

via pallets following specific packaging standards.

Data Revenue Specialist 10/09-2/10

ST. CLOUD HOSPITAL, St. Cloud, MN

Submit cardiac catheterization lab charges after reviewing patient procedure report.

Review supplies and order cardiac inventory. Produce daily schedule and staff

assignments.

Work study/Instructor’s assistant 1/06-12/07

RIDGEWATER COLLEGE, Willmar, MN

Make copies, correct and compute grades, answering phones, assisting students, data entry,

shredding documents, filing, substituting for the instructor during an absent period, proctoring

exams, and taking on secretarial work while my supervisor is unavailable.

Boxer 7/07-9/07

SENTINEL PRINTING, St. Cloud, MN

Assemble boxes, examine books and binders to ensure that they were presentable to the

customer, counting and packaging agendas in a timely fashion, enter data into a computer to

produce shipping labels, and train in new employees.

N icole A. Victor

1915 N. Spring Street, #104 New Ulm, MN 56073

320-***-**** *************@*****.***

REFERENCES

Scott Bunker 320-***-****

Business Manager, Gary’s Pizza Cell Phone

101 7th Street North

Sartell, MN 56377

Lois Flaig 320-***-****

Medical Secretary Instructor, Ridgewater College Work Phone

1404 Grace Avenue SW

Willmar, MN 56201

****.*****@**********.***

Diana Hacker 507-***-****

Group Leader, 3M Work Phone

1700 Minnesota Street

New Ulm, MN 56073

Cindy O’Brien 507-***-****

Co-worker, 3M Home Phone

1208 Payne Street South

New Ulm, MN 56073

Contact this candidate