Customer Service Medical Assistant

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Chanell Har rison

P rofessional P rofile:

Trained in OSHA standards, autoclaving and proper sterile procedures

CPR Certified in Basic L ife Support for Healthcare Providers

Experienced customer service skills and able to handle difficult client

matters

Proven record for handling monetary and administrative duties

Proficient in taking vital signs, throat cultures, blood pressures, EKGs

Can draw blood; administer injections, capillary collections, and

venipunctures

Education:

2006 to 2007 Everest Institute (formerly Bryman Institute)

B righton, MA

Medical Assistant Diploma Program

2002 to 2006 Parkway Academy of Technology & Health West

Roxbury, MA

H igh School Diploma

M edical Assistant Experience:

05/07 to 07/07 Uphams Chiropractic

Boston, MA Medical Assistant Extern

Performed vital signs on new patients

Placed heating pads on patient injured site

Helped patients sign in

Organized patients’ charts in numerical order

Ran errands for the doctor

09/07 to

Medifi t (IBM Work sites) Westwood, Waltham,

Cambridge, MA

G lucose/Cholesterol Screening Test

Prep coworkers of the company for screening

Tested each individual for low/high cholesterol and glucose

Confi rmed with each individual about the procedure that I will perform

Work Experience:

2009-present Fed Ex Office

Boston, MA

Customer Service Associate

. In teract face to face with customers daily

. Provide information for the customers

. Answer telephone calls as well as provide information over the phone

. Pack and Ship packages for customers

. Up sell new revenue for the company by offering new products

. Handle money t ransactions on a daily basis

2007 to 2009 Kelly Services

Quincy, MA

Securi ty Administrative Service

Assist State Street employees with passwords and administrative help

Unlock their accounts to their computers

Assist in voicemails, password resets and information

. Provide assistance in t ransferring calls to the appropriate help desk

2005 to 2008 Dunkin’ Donuts

Boston, MA

Customer Service Associate

Assist customers in a friendly and efficient manner in a fast paced setting

Prepare specialty sandwiches bake goods, and beverages at customers

request

Inform customers of new products to assist with increase of sales

Handle all money, credit, debit, and gift card t ransactions

Balance cash register at the end of shift

Restock all food and beverage displays

Keep all food preparation areas clean and sanitized

Close store at end of work shift

2004 to 2005 Veterans Administrative Hospital Jamaica

P lain, MA

Administrative Assistant

Provided administrative assistance in busy engineering department of

hospital

Organized files into alphabetical order and performed data entry

Provided customer service and receptionist support

Organized blueprints of the building

Used AutoCAD to store information

Assisted supervisor with duties as assigned

Contact this candidate