Manager High School

MICHAEL T. HILL

** * ******** **. **** Hill, NJ 08021

**********@*****.***

Cell 609-***-****

OBJECTIVE: To obtain a position within a company where I can utilize my education, training

and skills to further improve the organization’s productivity.

SKILLS AND QUALIFICATIONS:

*Operating Systems/Services - Microsoft Windows NT/2000/2003/XP/Vista/7, Active Directory,

2003 SQL Server, DNS, DHCP

*Hardware - Laptops, PC’s, Servers, Printers, Fax, Phones, RAM, HDD(parallel and sata),

Video cards, Sound cards, Tuner cards, Monitors,Speakers

*Cable Software - Outlook Web Access, Office 2003/2007, Nero, McAfee, AVG Security,

Norton 360, Anti-spyware, Adware, Malware, Skype, Yahoo Messenger, VLC Player,

*Protocols – SMTP, SNMP, POP, TCP/IP, FTP, DHCP, Telnet,

09/1990-06/1994 Buena regional High School Buena, NJ 08326

Graduated in 06/1994

07/2009-12/2009 Camden County College Cherry Hill, NJ 08002

Finished course 12/2009

Comp Tia Certs

A+ Essentials (701)-Passed

A+ Tech (602)-Passed

Net+ Passed

Mcdst-Pending

EXPERIENCE:

07/08/-08/15 Sunoco Markus Hook Pa

Tech Support

*Creating new email in Outlook over IP

*Managing users to be remoted

*Assigning and creating passwords

*Assisting in transfer of emails

*Following new companies SLA’s

*Transferring new emails to Blackberries

*Transferring new email to smartphones

*Trouble shooting process

10/09-Present Allstate Insurance Franklinville, NJ

Network Administrator

*Maintain and configure network

*Performed Level 2 response on system (i.e. reboots, training, setting

up new users and connection issues)

*Installed and maintained a Windows Based LAN/WAN environment

*Desktop PC’s and laptops for small business clients, Microsoft Exchange, Outlook, Win XP,

printers, email accounts

*Managed client communications and set appropriate expectations

11/07-04/09 Carl R. Pursell Berlin, NJ08011

Manager/Consultation from HMHPCSOLUTION

*Setup SOHO in Virginia for division of company

*PC Software installs – MS Office 2003/2007, In-House applications

*PC Hardware installs – cd/dvd roms, system memory, hdd’s, video add on cards

*Network printer setup –

*Trouble-shoot printers/ Cartridge replacement/software/OS

*Ensured projects were started and completed on time

*Kept detailed record of services and bills

*Also so setup wireless network

*1st Point of contact for troubleshooting

07/08-Present HMH PC SOLUTION Pine Hill, NJ

Owner

*Setup and maintain PC’s, laptop

*Installed and removed software, hardware, and firmware

*Built secured wired and wireless networks

*Installed PC games and user accounts

*Installed faxes and printers

*Removed and replaced toner cartridges

*Troubleshot for viruses, spyware, and malware

06/04-06/07 Buena, New Jersey

Small Office and Home

*Unpacking of new hardware

*Installing new system and monitor

* Installation of printer and fax

*Installing drivers for any local peripherals (i.e. local printer

*Installation of antivirus and spyware

*Break/Fix Cd drive and Hardrives.

* Installation of network cables and upgrading Network layer hardware

*Troubleshot network for connectivity and upgrades.

REFERENCES: Available Upon Request.

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