Human Resources Customer Service

La'Tonia F. Foster

**** ** **** ****** *** ***, Gresham, Oregon Email:

*********.*****@*****.***

Home: 503-***-**** Cell: 503-***-****

Objective: To utilize my transferable skills for this career opportunity.

Highlights of Qualifications

. 20+ years of Retail and Hospital, Commercial and

Medicaid/Medicare

Pharmacy experience combined. Trained new hires and Interns.

Knowledge of computer software: MS Word 07, Excel 07,

PowerPoint,

-Medimpact, EzCap, QNXT, Explorer 08, Access

Ability to follow directions and problem solve.

Outstanding customer service skills.

Team Player or work well independently, Detail Oriented, Flexible

Self Motivated, Punctual, Energetic.

Qualifications:

10-Key (350+ spm) Data Entry (50+wpm)

Utilization Management Public Speaking

Registered Pharmacy Technician

Outstanding history of success in problem solving complex Third

Party Carrier billing.

Relevant Experience:

Resolved irate customer issues concerning billing and co-pays

Interpreted and typed 300+ prescriptions daily

ShoreTel Multi-line phone, (5 lines) 400 calls daily from

Physicians and Clients, Managed CareAssist Pharmacy Program

Managed daily paperwork / Customer Accounts and Collections

Cash register reconciliation and operation

Processed stock invoices / Resolved invoice errors

Restocked supplies / tracked inventory

Faxed refill requests and prior authorizations to physicians

Controlled flow of Pharmacy productivity

Greeted and assisted customers / performed tasks in efficient

thorough manner.

Work & Volunteer History:

The Snak Shak-Contract with Portland Parks Portland, OR

04/05-

Owner/Concessionaire- Foster Concessions

Present Walker & Sckavone Stadiums

Oregon League of Minority Voters (Poverty Summit

Planning Committee Volunteer)

Maria C. Rubio-503-***-**** April-October 2009

Office of Neighborhood Involvement (Spirit of

Portland Award Selection Committee)Nell Wagenaar-503-***-**** 2008

Awards

Utilization Management Assistant CareOregon Inc., Portland, OR

7/06-9/08

Human Resources-503-***-****

Cultural Awareness Team Leader CareOregon Inc. Portland, OR

7/07-8/08

Jeannie Lunsford-503-***-****

Pharmaceutical Program Rep ODS Companies Portland, OR

9/04-7/06 Human Resources-503-***-****

Registered Pharmacy Technician Rite Aid Portland, OR

02/99-12/03 Emmanuel Amadi, RPh, PIC-503-***-****

Grant Writer and Hospitality Volunteer Portland, OR

02/04-03/05 Pastor Chappell-360-***-****

Holy Redeemer Class Parent Volunteer Portland, OR

12/03-06/04 Lonnie-503-***-****

Second Assistant Manager Bombay Company Portland, OR

11/96-08-97 Human Resources- 817-***-**** ext.7544

Retail Pharmacy Clerk Lloyd Center Pharmacy Portland, OR

04/92-09/96 Karen West-503-***-****

Pharmacy Technician Legacy Mt Hood Portland, OR

05/91-01/93 Sharon Doan, RPh-503-***-****

Education Training:

Civic Diversity & Leadership Academy Portland, OR

City of Portland Program 03/07-03/08

Portland Community College Portland, OR

Pre-employment Workshop certificate 07/04

Portland Community College Portland, OR

Medical Terminology, Computers

GPA: 3.66 09/91

Portland Community College

Portland, OR

Accounting, Algebra 12/80

Woodrow Wilson High- Class of 1981 Portland, OR

*References upon request

Contact this candidate