Manager Customer Service

Chasity Sanders

*** ***** **** **.

Florence, MS 39073

(769) 257-2090c

(601) 845-1614h

****************@*****.***

Objective My career goal is to work in an environment, where there is an

equal opportunity for growth and longevity within the company. I

want the opportunity to utilize on the job training to build a

foundation for myself as well as continued success for the

company.

Skills

? Ability to work accurately and efficiently

? Excellent telephone skills and office etiquette

? Ability to work well under pressure

? Ability to interact effectively and in a supportive manner with

persons of all

backgrounds

? Goal-driven leader that sets high performance standards

? Computer Skills: Microsoft Office Word, Internet, Excel

35-40wpm/

? Flexible team player who thrives in environments requiring the

ability to

effectively prioritize and multi-task

? Detailed oriented and punctual

? Strong desire to help above and beyond the call of duty

? Excels at building trusting relationships with

colleagues/clients

? Inquisitive mind, willingness to never stop learning new

techniques to build

and maintain success for the company.

Experience Store Manager of Hat Word, Inc.

Highlights Market Leader/Visual Specialist for MS, LA

Ridgeland, MS 2008 - present

Supervise employees through training, assigning, and directing

functions and day-to-day tasks

Meet with District Manager and Regional Director to hold business

review meetings

Responsible for managing customer relationships and

coordinating customer service

Appraise subordinates on positive performance and administer

formal performance evaluations.

Handle email and phone inquires from region and provide follow up

Train staff on all company policies, procedures, driving sales,

and standard operating procedures of the company

Prepare employee work schedules and provide proper shift coverage

at all times/ set up and conduct interviews

Complete monthly and weekly reports/background checks

Co Manager of Fame of MS, Inc.

Ridgeland, MS 2005 - 2010

Administer, monitor and control profitability objectives

of store set forth in company budgets and forecasts.

Direct compliance of store personnel with company policies,

procedures and guidelines including, but not limited to,

safekeeping of company inventory, funds and property

Process and evaluate applicant files, including

application reviews/ background and reference checks

Order/maintain inventory of products for store

Assure the readiness of the store for each working day;

open the store at the designated time and have all front desk

activities fully operational at the start of business hours

Education and Jackson State University (May 2008)

Honors Jackson, MS

Bachelor of Science Degree

Magna Cum Laude Honors

Alpha Chi Honor Society

Psi Chi Honor Society

Hinds Community College (July 2004)

Raymond, MS

Associates of Arts Degree

Community Delta Sigma Theta Sorority, Inc.

Involvement Jackson Police Department's Quality of Life - Volunteer

Mississippi Gateway Rescue Mission - Volunteer

Pecan Park Learning Center - Tutor

Fountain of Life Church

References available upon request

Contact this candidate