Manager Information Technology
Resume:
JEFFREY PARRA
Maywood NJ, 07607
*********@*****.***
OBJECTIVE: To obtain a Desktop Support position that will afford me the
opportunity to utilize my skills as an Information Technology Professional.
TECHNICAL EXPERTISE:
Operating Systems: Windows 95, 98, XP, ME, Server 2003, Citrix and Linux
Software: Word, Excel, PowerPoint, Access, Outlook, Lotus, Bluecherry,
Atlas, A2000, Adobe, Retail pro
PROFESSIONAL EXPRERIENCE:
Marc Jacobs Aug. 07 -
Oct. 09
Information Technology
. Provided desktop support to over 1000 employees in the US and
overseas(UK, JP, FR, IT)
. Reduced technical resolution turnaround time from two week to same day
. Performed upgrades and installation of software such as Lotus Notes,
Adobe, PDF Creator, Blackberry Desktop Manager, Citrix, Kaspersky,
Landesk and Office 2007
. Setup and managed fashion shows and video conference calls, network
hubs and switches
. Expert in deployment of equipment such as PCs, Laptops, projectors and
Blackberries
. Setup POS and Hypercom networking devices at retail stores with Retail
Pro 8 and 9
. Served as primary point of contact for technical troubleshooting on a
24-hour/7-days-a-week basis
Hackensack University Medical Center Dec.
03 - Dec 07
Analyst
. Assisted supervisors and colleagues with various computer issues
. Assisted in diagnosing and resolving different terminal startup
problems
. Familiar with medical software such as SMS, Softmed and Last Word
. Kept track of outpatient records with barcode print outs
EDUCATION:
2006 Chubb Institute
Parsippany, NJ
Certification in Network and Security
Cisco System, Forensics, Server 2003 and Linux
2002 Fairleigh Dickson University
Teaneck, NJ
Major Business Management
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