Customer Service Manager
Resume:
Mary E. Laws
Maryville, Tennessee 37804
865-***-**** (Cell)
********@*****.*** (Email)
Objective: To contribute to your organization's success through the use of
exceptional customer service, administrative and people skills.
Qualifications:
. Solid administrative and customer relations experience.
. A team player that is flexible, self-motivated and detail-oriented.
. Exceptional versatility and adaptability.
. Dedication and drive as a hard-working individual.
. Superlative communication skills.
. Ability to manage multiple tasks in a pressured environment.
Experience:
2007-2009 Proscapes Landscape Design Group, Inc.
Knoxville, Tennessee
Office Manager
. Track, organize and process daily accounting and payroll using
QuickBooks, including financial reports.
. Retrieve and disseminate mail and email each day.
. Answer phones and respond to inquiries.
. Route requests to appropriate staff person.
. Maintain and order office supplies, equipment, and postage
as necessary.
. Maintain and update organizational files and design filing
systems where appropriate.
. Back up computer files on server daily.
. Maintain the appearance of the office.
. Oversee routine and emergency maintenance of office
equipment.
. Other duties as assigned.
2002-2007 Swafford Settlement Services, Inc.
Knoxville, Tennessee
Final Policy Analyst
. Created incoming orders for 28 states to establish ability to order,
maintain and close an impending loan.
. Analyzed and Composed title commitment and/or title opinion.
. Collected documentation on individual files in order to schedule
closing of loan.
. Determine outstanding utility and tax bills
. Ensure completion of mortgage payments by current and /or previous
owner
. Obtain releases on mortgages/liens not releases of record
. Prepare documents and disburse funds in order to distribute to the
appropriate land records recording office
. Receive recorded documents, prepare final policy and disburse to
lending institution
. Generate remittal spreadsheets in Excel to issue premium funds to our
underwriter
. Assisted President of company in coordinating incoming potential loss
with attorneys, insurance companies or clients.
2000-2002 Whirlpool Corporation temporary placement via Pro-Temp Staffing
Knoxville, Tennessee
Dispatch Support
. Coordinated the dispatch staff to circulate technician routes in our
service location areas of New York, New Jersey, Boston, Baltimore and
Philadelphia
. Update and maintain technician routes by rescheduling customer visits,
ordering parts and completing service calls
. Maintain and expedite parts for and from regional branch in Indiana
1999. Coca Cola Corporation temporary placement via Staffing Solutions
Knoxville, Tennessee
Customer Service Representative
. Scheduled and maintained database for vending machine
orders
. Provided customer service support for Vending Machine Sales
Representatives
1999 PHP Companies temporary placement via Staffing Solutions
Knoxville, Tennessee
Pre-pricing Clerk
. Organized and maintained insurance claim mailings for a
large group of policyholders
1999. Anderson News Corporate Offices
Knoxville, Tennessee
Accounts Payable Clerk
. Management of accounts payable accounts
. Support in customer-client relations
1998. Team Health Alcoa, Tennessee
ER Batch Controller
. Maintained emergency room charts for forty-nine surrounding
hospitals, including a daily log of incoming records
. Microfilmed patient charts for each hospital
. Monitored patient insurance claims
1996. Fashion Bug Knoxville,
Tennessee
Sales Associate
. Designed merchandise displays
. Maintained and reconciled date for inventory closing reads
and daily sales
1995. Clayton Homes Corporation Offices Alcoa,
Tennessee
Microfilm Assistant Manager
. Managed and maintained updates to microfilm and microfiche
requests
. Maintained and indexed company records
. Provided training of new employees on microfilm and file
clerk procedures
References available upon request
Contact this candidate