Project Manager Customer Service

RESUME

Name : Aamir Shaikh

Date of Birth : ** November 1962

Address : F-347, S-Town Rawalpindi.

Telephone : 4844036, 030*-*******.

E-mail : ashaikh 32@hotmail

Profile : (Technical) Project manager / Consultant

Systems Manager Planner in the IT, ISP and

Internet Sector Corporate Sales and

Customer Service and Database

Administration.

Competence Areas : - Experience in multi-department

organizations.

- Skilled at dealing with complex problems

from user to management level.

- Experienced with complete application

development cycle from program design and

documentation to system device programming

and application/end user implementation.

- Demonstrated ability in strategy creation

and application dealing with internal and

external management.

- Respected for interpersonal skills,

integrity, leadership, especially knowledge

and principles.

- Developed sales and marketing strategies

for corporate and large accounts.

- To help companies maximize their investment

in computing equipment and show ways to

mange their information in addition to

promoting the company electronically.

- E-commerce.

Objective : A middle or senior management position in

medium or large sized corporate.

Education : - BSc, physics (University of Sind).

- Diploma in Computer Sciences (Petroman).

Computer Experience

Hardware : Conversant will Most personal computer

repair and services.

Operating System : - Unix.

- Window-NT/Windows XXX.

- VAX / VMS.

Data Communication : - DECnet PCSA.

- Ethernet, TCP / IP.

- Internet Protocols.

Utilities / Tool : - Internet Tools.

- X Windows, Open Windows, DEC Windows.

- Unix shells & Tools.

- System Management Tools (VMS / NT).

- Web based Application Development Tools.

Work Experience : - Managing a team of qualified technical

staff responsible for Database management,

Global VPN, Satellite communications

PISCES, Immigration system installed at

Airports, liaison with all cell phone

service providers for different

organization needs, laison with various

government organizations for timely

accusation of requird information,

exploitation of all digital media including

cell phone, hard disks, PDA, CDs, etc.

Searching and acquiring equipment from time

to time for various operational

requirements. In short complete IT /

technical matters related issues / complex

problems.

- 3/2002 - 11/2002 Infolink / Islamabad

Software Factory Serving as Project Manager

For Net Point, Internet Kiosks, Complete

project implementation from developing

online prepaid card billing system,

advertisement management system, content

management, sales and support plan.

Franchise setup, back end services to other

kiosk deployers, operators, customer

training, after sales support, On-line

Business development through e-lance and

other related web sites, project

development and delivery to US base

customers.

- 3/1999 - 3/2002 Pakistani Clicks (Pvt) Ltd.

Country manager Operations. Internet based

Advertising with Pakistani Yellowpages com

and Lollywood com as main Products,

Managing and maintaining almost 100 domains

of various export based webs and online

shopping malls mainly from Sialkot and

Faisalabad. Started in March 1999 with Head

office in Lahore and now with 6 branches

Around the country. Mainly responsible

identifying corporate needs and getting the

product delivered on time, besides handling

and managing and training sales team.

- 11/1996 - 3/1999 Info link The internet Co.

Manager Customer Service and Branch

Affairs. Testing Internet Service setup and

maintenance. Handling Technical team in

setting up country wide branches as well as

training customer support, marketing and

sales teams, handling corporate clients

such as the Asia Foundation. Save the

Children Fund UK, USIS etc, setting up

country wide ISP branches and ensuring they

meet corporate quality standards at all

times.

- 8/1990 - 7/1994 Travel Waljis (Pvt) Ltd as

System Manager interacting Between

management and software consultants,

maintaining systems which were Micro VAX /

VMS with LAN based on path works.

Maintaining in-house developed software

such as financial management system and

Tours Operation system. Implementing and

maintaining AVIS rent a car worldwide

Reservation system based on UNIX platform.

Managed IT Department that provided and

supported the systems and networks used by

the corporate Office provided weekly

reports to executive staff on all IT

department projects. Documented network

with dig-down Visio Diagrams. Outlined

security policies through drafts of

Internal computer use policy.

- 7/1987 - 8/1990 Fateh Textile Mills Ltd.

Programmer manage all accounting and

Information Services software including

A/P, A/R, G/L, Payroll, Managing Micro VAX

/ VMS Systems with a LAN/WAN consisting of

almost 60 pcs and some over 100 terminals

over VMS based super minis. LAN (AST Ether

node) System Management VAX (running VMS)

and PC (running DOS) system management in a

Micro VAX cluster with VAX workstations and

PC's. This was the largest set-up in

private sector comprising over some more

than 100 terminals through super minis and

LAN / WAN set-up of some 60 Pcs.

- Two years experience running a computer

consulting business, including selling

repairing, installing and setting up PCs

and LAN in home and small business

environment using many business software

packages.

Contact this candidate