Customer Service Computer

KAI l E

**** ** ** **

405-***-**** (cell)

Oklahoma City, OK 73159

*********@*****.***

U.S. Citizen

OBJECTIVE

Seeking a position in Computer Technology

Support/Computer Specialist/IT Support

EDUCATION

UNIVERSITY OF OKLAHOMA, Norman, OK

BBA in Management Information Systems, December

2001

OKLAHOMA CITY COMMUNITY COLLEGE, Oklahoma City, OK

A.S. in Computer Science, May 1999

Micro-Computer Technician, 2003

COMPUTER SKILLS

. Operating Systems: Windows 95/98/2000/NT/XP/Vista/7, Windows 2000

Server, MS-DOS, UNIX, Linux

. Working knowledge of computer systems including: software

installation, hardware

Configuration, maintenance of software and hardware, trouble-

shooting, LAN, WAN,

Telecommunication, Web Design and Network Administration

. Applications: Microsoft Explorer 8, Firefox 3.6, MS Office XP, 2003,2007, Adobe Photoshop 6, Dreamweaver MX

. Databases: Microsoft Access 2000, Oracle 8, and Oracle Designer

2000

. Programming Languages: C, C++, COBOL, SQL, Xhtml

WORK EXPERIENCE

Computer Specialist, ISIS TECHNOLOGY, Oklahoma city, August 2006 -July

2010

. Served as Computer Specialist responsible for all aspects of customer

support including modification, repair and preventative maintenance of

computers, software, systems, network and communication devices.

. Performed the installations, upgrades and backs up software

applications

. Troubleshoot software failures and identified network problems

. Handled user phone requests and resolved issues over the phone and

also traveled on-site to solve the computer problems.

. Modified, tested and installed computer hardware and LAN/WAN hardware

Store owner, Mustang Food Mart,Oklahoma city, March 2003-April 2006.

. Experienced in excellent customer service

. Obtained skills in Multiple tasks on a daily basis

. Set-up in-store multi PCs with internet access for the customers'

usage by applying computer networking knowledge, wireless LAN

technology and computer hardware. I also installed, maintained and

supported peripherals running on the Local Area Network

REFERENCES

( References available upon request

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