Customer Service Sales
Resume:
Sally Burns
St. Clair Shores, MI 48082
********@***.***
Education MBA - University of Phoenix
Bachelor of Science, Business Management - University of Phoenix
10/2005 - 9/2008
Experience Administrative Support III - Organizational Learning
6/2010 - Present, Asset Acceptance, Warren, MI
Organized an Education Fair, which included coordinating the
attendance of 14 college representatives, developing a
communication plan to inform staff of event, and collaborating
with other various departments to ensure event success.
Administrator of the Tuition Assistance Program. Responsibilities
include determining employee eligibility, ensuring accuracy of
applications, reimbursement forms and supporting documentation,
and submitting the proper paperwork to the Accounting department
to facilitate reimbursement.
Responsible for maintaining the Organizational Learning website
page on the company's intranet using SharePoint. Duties included
posting training bulletins, creating quick links, and posting
bi-weekly updates to the training calendar and course catalog.
Setting up and administering department meetings via Global
Crossing and Microsoft LiveMeeting for web, video, and
teleconferencing. Point person for transitioning from Global
Crossing to exclusive use of Microsoft LiveMeeting, which included
teaching the team program functions and troubleshooting audio and
webcam issues.
Editing, updating, and creating materials and presentations for
training sessions.
Working with several departments to schedule attendance for
multiple training sessions at a time.
Administrative Support II - Human Resources
9/2008 - 6/2010, Asset Acceptance, Warren, MI
Created and updated employee personnel and payroll records through
HRIS (Ceridian and Kronos). Duties included processing all new
hire paperwork, terminations, job title, pay rate and name
changes, transfers, corrective actions, and performance
appraisals.
Maintained and audited physical personnel files for the entire
company.
Compiled weekly census and retention reports for various
department managers, which were presented in meetings and used for
business analysis.
Implemented process improvements for our employee Sam's Club
benefit program - established relationship with new marketing
representatives, secured a better discount for the company, and
streamlined the administrative functions.
Delivered one hour new hire on-boarding presentations to groups of
30 employees on a monthly basis.
Assisted with recruiting functions such as, phone screening
applicants, producing new hire packets, and attending job fairs
representing the company.
Supported HR field managers in six branch locations, nation-wide.
Served as the direct contact for employees and department managers
within these offices.
Counseled corporate office employees on adherence to corporate
policies and procedures.
Lead Demonstration Specialist
9/2007 - 9/2008, The Bose Corporation, Clinton Township, MI
Coached and monitored the team's sales delivery, which included
training staff to demonstration standards and ensuring completion
of eLearning modules.
Analyzed sales reports to develop new methods for driving team
motivation and meeting store performance goals.
Processed weekly payroll, created staff schedule, completed weekly
inventory cycle counts, and balanced opening and closing bookwork.
Interviewed applicants, participated in hiring decisions, and
administered new employee orientation.
Assistant Manager
10/2006 - 2/2007, Things Remembered, Troy, MI
Focused on meeting the staffing plan goals by recruiting and
hiring 15 additional staff members for the holiday season.
Managed and trained staff to the company's customer service model.
Engraved merchandise to customer specifications, which required a
high degree of accuracy to prevent product shrinkage.
Supervisor
11/2003 - 10/2006, World Market, Rochester Hills, MI
Scheduled employees in adherence to payroll budget. Often had to
modify weekly schedules, within short notice, to meet
district-wide budget reductions.
Managed employees - worked with management team to make hiring and
firing decisions, prepare employee performance evaluations, and
deliver corrective actions.
Ordered and received merchandise, created displays to drive sales
and attract attention, and executed seasonal, monthly, and
departmental schematics.
Recruited, hired, and trained employees.
Technical Microsoft Word, Excel, PowerPoint, Outlook, Live Meeting,
Experience SharePoint, Global Crossing, Zoomerang, Snag-It, Adobe InDesign,
Ceridian, Kronos
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