Customer Service Medical Assistant
Resume:
Durham, NC *****
***********@*****.***
CHELSEA S. WHITE
OBJECTIVE
To obtain a position as a Phlebotomist/Medical Assistant
EDUCATION
**** – 2010 ECPI Technical College Durham, NC
A.A.S. Degree in Medical Assisting; expected graduation 8/2010
• Grade Point Average 3.00
2009-Health Tech Institute
Phlebotomy Technician
SKILLS
•
• •
Clean and prep rooms Test visual acuity using Snellen chart
• •
Clean and sterilize instruments Correctly measure medications
• •
Check patients in AEMR
• •
Patient Intake, Vital Signs, ECG’s, IDX
•
Injections eBrowser
• •
Perform urinalysis and throat swabs MEDISOFT
• •
Difficult blood draws in all ages Electronic Prescription Refill
• Medical Billing & Coding
EXPERIENCE
07/2010 – 08/2010 Duke Harps Mill Internal Medicine Raleigh, NC
Medical Assistant Intern
• Responsible for checking IDX for patient scheduling and calling patient’s to room them and get their
Vital Signs. Document patient’s Medical History into AEMR and provide any intake notes for the
Doctor. Prepping rooms and assisting the Doctor during procedures. Give injections, finger sticks and
ECG’s as ordered by the Doctor.
• I was one of few chosen twice by my Phlebotomy Instructor to participate in a training event at Duke
University. I was chosen to train the Medical Students in Venipuncture Techniques including supplies
needed and safety (PPE).
WORK EXPERIENCE
10/2008 – 07/2010 Italian Pizzeria Durham, NC
Lead Waitress
• Responsible for running food, ensuring customer satisfaction, knowing sanitary policies and closing
side work.
01/2007 - 02/2008 Convergys Jacksonville, NC
Customer Service Representative
• Responsible for taking incoming calls from customers regarding rates for domestic and international
shipping, customer complaints, zip code lookups, change of address inquires, and more. Other daily
responsibilities are to make sure my stats are at par with company policy and strive for one contact
resolution.
CERTIFICATION
NPA Certified Certification Number 20 - 1200Y09 Expiration Date 08/20/2011
CPR Certified Expiration Date 10/31/2011
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