Customer Service Health Insurance

I ryna Litot

**** * ***** ***.

Chicago, IL *****

T: 773-***-****

******@*****.***

SUMMARY OF SKILLS:

• Extensive customer service background.

• Excellent communication and presentation skills.

• Hard working, detail oriented, and multi-tasking.

• Quick learner and a team player.

• Implacable punctuality

• Proficient in Russian, Polish and Ukrainian

• Excellent skills in Microsoft Word, Excel, MS Project, Power Point and e-Teller

PROFFESIONAL WORK EXPERIENCE:

Apr 2008 - present ColeTaylor Bank, Skokie, IL

Teller/Bank representative

• Process customer financial transactions within assigned limits and established guidelines.

• Provide excellent customer service in completing transactions efficiently and in a friendly,

professional manner.

• Exceptional ability to work in a fast-paced, high-volume cash-handling environment

with daily face-to-face customer contact, while providing high level of customer service.

• Meet sales and referral goals by identifying and selling bank services beneficial to the

customers needs

Dec 2006 - Apr 2008 Dr. Craig M. Morse, Chiropractor/Acupuncturist Park Ridge, IL

Receptionist/Patient Coordinator

• Greeting patients, answering telephones, scheduling appointments & surgeries in a great

and efficient matter

• Maintaining chiropractic health records and successfully perform accounting related duties

such as bank deposits and accounts payable/receivable

• Assisting doctor with various chiropractic and acupunctural procedures

• Process clams for health insurance and insurance billing

May 2007 - Aug 2007 Masters of Masonry Chicago, IL

Executive Assistant

• Coordinate with various staff for operational support activities of the unit; serve as a

liaison between vendors, subcontractors and company staff in the resolution of day-to day

administrative and operational problems.

• Provide administrative/secretarial support for the executive officer such as answering

telephones, assisting visitors and resolving a range of administrative problems and

inquiries.

• Operate desktop computer to compose and edit correspondence; prepare, transcribe,

compose, type, edit and distribute agendas and minutes of numerous meetings.

• Schedule and coordinate meetings, interviews, appointments, events and other similar

activities for supervisors, which also include travel and lodging arrangements.

EDUCATION:

2009-present DeVry University Chicago, IL

Bachelor of Science in Technical Management

Technical specialty “project management”

GPA 3.8

Anticipated graduation October 2010

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