Customer Service High School

***** ****** **, ********* **, *****

•CELL PHONE 530-***-**** •

G R L P O W E R 5 3 8 2 @ YA H O O . C O M

VICTORIA GONZALES

OBJECTIVE

Seeking a challenging position where my educational background,

communication skills, positive attitude, and customer service skills will be used

effectively.

SUMMARY OF QUALIFICATIONS

Strong and comprehensive professional experience coupled with formal education.

Experienced in the area of public relations as a highly effective communicator, with

excellent verbal and written skills. Served as editor of high school newspaper.

High regard for customer service and satisfaction as top priority.

Able to successfully maintain a full time student status while simultaneously holding

down a job.

Graduated from CSU Chico, Majoring in Women’s Studies.

Computer and internet literate.

Lead by example, self motivated and observant of surroundings, frequently making

recommendations for process improvements.

EMPLOYMENT

2008 present Salinas Union High District, Salinas, Ca

Substitute Teacher

Able to step into classroom with diversity.

Take control of students when needed.

Carry out lesson plans teacher has left.

Help students when they have questions pertaining to lesson plans.

Interact with new staff and faculty on a daily basis.

2008 2008 Riverside Unified School District, Riverside, Ca

Substitute Teacher

Able to step into classroom with diversity.

Take control of students when needed.

Carry out lesson plans teacher has left.

Help students when they have questions pertaining to lesson plans.

Interact with new staff and faculty on a daily basis.

PROFESSIONAL EXPERIENCE

Continued

2007 2008 Orangecrest Dance Academy, Riverside, Ca

Receptionist

Greeted and helped all clients that came into studio.

Answered phones and made phone calls to clients.

Typed and filed company related documents.

Multi task oriented.

2004 2006 El Ranchero Restaurant, Chico, Ca

Server/Cashier

Multi task oriented.

Consent interaction with the public.

Fast and efficient Cashier.

Cleaned all work areas, set and bused own tables.

Able to serve 11 tables at one time.

2003 2003 Camp Tawonga, Yosemite, Ca

Prep Cook

Assisted main cook prepare food for 300+

Washed and prepared meals.

Cleaned all work areas used and prepared it for next shift.

Served 300+ people in a timely, orderly, courteous fashion.

2003 2003 Chico State Foundation Calling Center, Chico, Ca

Fund Raising

Solicited donations for various educational departments.

Interacted with the public.

Responsible for public relations.

Responsible for logging client’s donations.

Researched and updated client information.

EDUCATION

California State University Chico

Bachelor of Arts: Women’s Studies

Mentorship for Professor of Women’s health from 2002 2005

Lead small group discussions on material covered in class.

Graded all homework turned in.

Student taught one class a semester, dealing with a specialized topic.

California Basic Educational Skills Test

CBEST

Test is required to become a substitute teacher in California.

Took and past test in 2006.

Contact this candidate