Quality Assurance Manager

Mark R Pennington Cell Phone: 425-***-****

***** ** **** ****** **** Phone: 425-***-****

Bellevue, WA 98008 Email:

*****************@*****.***

objective

I have worked in the Software QA Industry for 19 years. During that time

I've worked on shrink-wrapped software, web sites, business internal

programs, multi-tier applications and many more. I've been a part of and/or

managed large and small teams, working in black and white box test

environments. I have created entire QA organizations from scratch and

worked directly with development and program management.

Skills

> Rational ClearCase - 1 Year

> Rational ClearQuest - 1 Year

> Rational Robot - 2 Years

> Business / System Analysis - 5 years

> Quick Test Professional - 2 Years

> Test Director - 6 Years

> Rational Test Suite - 4 Years

> Windows 95-98, NT, 2000, XP, Vista -19 Years

> Microsoft Applications -19 Years

> Instructional Design - 10 Years

> Defect Tracking - 19 Years

> Front end/UI/Black box testing -19 Years

> White Box testing - 9 Years

> Visual Test - 12 Years

> Project Management - 6 years

> Test Automation (other) 8 Years

> SQL - 3 Years

> Visual Basic - 8 Years

> C / C++ - 4 Years (read ONLY. I am not a programmer)

> C# - 1 year (no programming, class taken to provide understanding of

language)

> Configuration Management - 4 Years

> Functional Testing - 19 Years

> Load Testing - 10 Years

> Regression testing - 19 Years

> System Testing - 10 Years

> Test Design - 19 Years

> Test Planning - 19 Years

> Test Scripting - 19 Years

> Test Specifications - 15 Years

> Web Testing - 12Years

> HTML, XML - 5 years

> Familiarity with wireless technologies.

> Experience

Jan 2006 - Present Infosys Technologies Ltd Bellevue, WA

Senior Test Manager

Manage multiple teams of testers, both on-shore and off, and act as liaison

with the local client. Work closely with Program Management, Development

and Business Analysts to quickly assess client's Quality Assurance needs

and provide plans that meet those needs. Manage projects and provide

business / system analysis to a many of Infosys's clients

Wrote and refined detailed proposals for software testing / quality

assurance for a large variety and number of Infosys customers.

Reviewed and created trainings for all aspects of Quality Assurance and

Software Testing

Met with clients to determine their individual software testing needs

Performed detailed analysis of client software testing / quality assurance

practices and provided gap analysis and roadmaps for improvement in process

May 2005- Jan 2006 CarDomain Network Seattle, WA

QA Manager

Build and lead a team of QA Engineers to test all aspects of CarDomain's

websites. Work closely with Program Management, Development and Business

Analysts to quickly assess Quality Assurance needs and provide plans that

meet those needs.

Manage and perform functional testing of applications (black-box testing).

Observe, document and communicate results of testing and perform regression

testing to verify fixes.

Manage and perform data-level testing of applications (white-box testing).

Observe, document and communicate results of testing and perform regression

testing to verify fixes.

Manage and perform load-testing of applications utilizing load-testing

tools. Observe, document and communicate results of testing and perform

regression testing to verify fixes.

Write QA scenarios from specifications, current applications, or

collections of test cases.

Jul 2004- Mar 2005 SolutionsIQ Bellevue, WA

Senior QA Analyst

Work closely with Program Management, Development and Business Analysts to

quickly assess client's Quality Assurance needs and provide plans that meet

those needs. Manage projects and provide business / system analysis to a

many of SolutionsIQ's clients. Analyze SolutionsIQ's internal QA and

Testing practices and create formal structure where none existed before.

Provide clients with 1st-rate Quality Assurance knowledge based upon

industry best practices. Worked on several Agile projects, focusing on

SCRUM.

. Responsible for performing internal/external audits and executing gap

analysis to identify compliance risks.

. Analyze HTML, XML. JavaScript and VBScript to insure proper formatting

and output for web-based applications.

. Develop action plans, report progress, and ensure closure. Create and

control necessary policies and procedures and develop relevant quality

standards and key metrics.

. Use professional concepts, apply company policies and procedures to

resolve routine issues.

. Work on problems of limited scope as well as follow standard practices

and procedures in analyzing situations or data from which answers can

be readily obtained.

Mar 2004-Jun 2004 Giftcertificates.com Seattle, WA

Manager of Software Testing

Provide the technology team with an efficient and well managed testing

group that works closely with the Program Managers to maintain staffing

levels for all projects and with the Development Managers to ensure a solid

teamwork approach in the software life cycle. Assist the Business Analysts

with requirements definition and analysis. Develop and maintain the

direction for the testing methodology and discipline for

GiftCertificates.com.

Aug 2003-Mar 2004 Washington Mutual through REMIX Seattle, WA

Technical Lead Quality Assurance Engineer - Contract position

Lead the daily Quality Assurance activities of software development process

to ensure that the project meets required QA standards prior to production

release. Design, implement and document testing techniques used to isolate

issues regarding lack of functionality, usability, reliability and

compatibility. Help define and refine functional requirements, working

closely with the Business / System analysis team. Demonstrate knowledge of

internet topologies and network infrastructures. Used Quick Test Pro to

automate daily testing tasks. Setup and maintained Test Director, provided

requirements coverage, test case execution and defect metric reports to

upper management. Create simple HTML and XML files to aid in manual and

automated testing

Nov 2002-June 2003 AT&T Wireless through MTC Bothell, WA

Senior Quality Assurance Engineer/Analyst - Contract position

Performed manual testing of multi-tiered billing software

Designed, wrote and compiled integration tests for the multiple components

of the billing software

Mentored junior testers

Wrote and redesigned process documentation for the entire integration test

system

Administrated Test Director test manager software

Analyzed and created HTML and XML input and output files

Used Rational ClearCase, ClearQuest and RequisitePro to manage document

control, defect management and requirements mapping for the integration

project

Dec 2000-April 2002 Stellent, INC Bellevue, WA

Senior Quality Assurance Manager

Created QA organization where none existed before

Hired, developed and managed a solid team of QA Engineers, perm and temp.

This team consisted of, at it's peak, 6 permanent QA Engineers and 4

contractors as well as 2 shared resources (Configuration Management / Build

Engineers)

Created project milestones, schedules, and comprehensive test plans

Analyzed systems to aid in producing functional requirements in conjunction

with the Business Analysis team

Worked with automated testing software (Visual Test) and scripts

Conducted testing in multiple operating systems: Windows, UNIX (Solaris),

LINUX

Developed a Bug reporting infrastructure that was adopted throughout the

company

Lead the testing effort for ten separate products with very aggressive

release schedules

Worked in conjunction with development team in accordance with RUP

Developed and implemented test methodologies appropriate for a variety of

projects. This included regression, functional, system, integration and

unit testing

Used MS SQL for backend testing of the content management software

Create and edit HTML files for use in detailed regression tests

Developed and performed regression testing on Windows 95, 98, ME, NT 4.0,

Win2000 and XP.

Mar 2000-Nov 2000 REI Kent, WA

Quality Assurance Manager/Configuration Manager

Created QA organization where none existed before

Hired, developed and managed a solid team of QA Engineers. This team

consisted of, at it's peak, 8 permanent QA Engineers and 6 contractors as

well as 2 shared resources (Configuration Management / Build Engineers)

Responsible for defining test policies and procedures, strategies and

methodologies for REI.COM, REI-OUTLET.COM and our Japan site, REI.CO.JP

Performed Front, Middle and Back-End testing on multiple platforms and

operating systems including: Windows 95, 98, ME, NT 4.0, Win2000, Mac,

UNIX, etc.

Created project milestones, schedules, and comprehensive test plans

Established efficient QA policy and procedures for company while

maintaining a positive relationship with a development team committed to

the XP development methodology.

Developed build release and version control procedures

Performed backend testing using DB2 and Oracle database queries

Feb 1995 - Feb 2000 Contract work

Companies: Microsoft, PEMCO, Digital, Boeing, North Seattle Community

College, Attachmate, Walldata

Positions: Test Manager / Analyst, Software Test Lead / Manager, Instructor

/ Instructional Developer,

Designed and configured test labs.

Performed White Box testing (SQL Server 6.5 & 7.0)

Coordinated testing efforts of several test managers and test leads

Defined the strategy and methodology for the multiple phases of testing.

This included regression, functional, system, integration and unit testing

Established project milestones, schedules, and comprehensive test plans

Worked with automated testing software (Rational Robot, Visual Test, QA

Partner) and scripts

Developed and performed regression testing on Windows 95, 98, NT 4.0, and

Win2000 as well as MAC and UNIX

Tested the WX86 emulation mode of Windows NT 5.0 on the DEC Alpha platform

Acted as liaison between DEC and Microsoft Development and Test teams

Maintained PVCS defect tracking system

Developed courses / courseware for Microsoft Windows 95, NT 4.0, Office,

Internet Explorer, Netscape Navigator, Telecommuting and Boeing Internal

tools.

Designed and taught course in Basic and Advanced software testing, Windows

Fundamentals, Visual Test and Visual Basic

Designed and developed training manuals for self-paced and instructor

supervised testing courses

Developed and taught Basic Software Testing course

Developed and taught Internet Software Testing course

Developed and Taught Scripting with Visual Test course

Developed and taught Advanced Visual Test course

Developed and taught Visual Basic for Software Testing course.

Wrote extensive test documentation for my project and assisted other

testers with documentation for their projects.

Jan 1988-Feb 1995 Microsoft Redmond, WA

Customer Support Engineer (Jan 88 - Aug 90)

Software Tester (Aug 90 - April 93)

Lead Software Tester (April 93 - Feb 95)

Education

Grays Harbor Community College Aberdeen, WA

AA in Computer Science

The Evergreen State College Olympia, WA

BA in Computer Science

Intertest.com Bellevue, WA

Professional Certification

SQL for Software Testers

Bellevue Community College Bellevue, WA

Vocational

C++

The Defense Language Institute Monterey, CA

Military Training

Advanced Russian Language training

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