Customer Service Manager

HADIYAH MCCLENDON

*** ****** **** *****, ********** NJ 07001 973-***-**** *******.*********@*****.***

OBJECTIVE

Pursuing a position where excellent analytical skills and strong attention to detail will add value to the organization

EDUCATION

Rutgers, The State University of New Jersey - Newark

Rutgers Business School/Newark College of Arts and Sciences

Bachelor of Science, Management and Global Business, May 2009

• Cumulative GPA: 3.0/4.0

• Dean’s List Fall 2006

SUMMARY OF QUALIFCATIONS

• Self-motivated, detail-oriented, with excellent critical thinking skills

• Able to set effective priorities to achieve immediate and long-term goals, and meet deadlines

• Knowledge of financial operations, administrative needs, and clerical duties

• Excellent written and verbal communication skills

• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint), Lotus Notes, and PeopleSoft Financial

WORK EXPERIENCE

Clark Paper Plus Inc., Carteret, NJ July 2009- Dec

2009

Temporary Assistant Credit Manager

• Monitored receivables and collections, provided updates of receivables, and provided appropriate reporting

procedures

• Performed basic accounts receivables and accounts payables functions

• Maintained bad debt recovery records

• Sent correspondence to accounts with outstanding balances. Created a list of accounts to be sent to collections in a

timely manner

• Processed credit applications for new accounts

• Prepared and made bank deposits, entered cash receipts, and posted payments on receivables

Newark Board of Education, Newark, NJ

Temporary Accounts Clerk April 2008-Dec

2008

• Posted entries in cash books, journals, ledgers, and/or other records

• Checked and compared for completeness of various types of documents such as vouchers, payrolls, requisitions,

invoices, bills and receipts

• Reviewed expense accounts for funding or budgetary limitations and refers discrepancies to higher level staff

• Performed a variety of clerical, administrative, and supportive task within the finance division

• Provided routine information in person and over the telephone

• Calculated deductions to be made from the pay of individuals

McKesson Info Solutions, Somerset, NJ

Medical A/R Representative Nov. 2006-May

2007

• Performed collection activities for five hospitals by corresponding with customers by telephone and

improving call answer time by 50%

• Aided patients and insurance carriers with billing issues and ensured patient payment plans are within

established guidelines of contractual agreements

• Responded professionally and promptly to customers, management, other departments, and team requests

and inquiries

• Improved customer service based on client feedback through development of new policies and procedures

Horizon Blue Cross Blue Shield of New Jersey, Newark, NJ

Associate Auditor March 2005-May

2006

• Reviewed cash receipts, claims, and suspense reports to identify fiscal errors

• Assisted in company reimbursements of money paid in excess for a claim or service provided

• Ensured that all cash receipts were processed in a timely manner

• Received a high level of success with recovering funds back to the company

• Achieved the highest productivity rating in processing cash receipts

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