Engineer Network

CURRICULUM VITAE

Name : Santhosh Kumar

Nationality : Indian

Date of Birth : 31st May 1975

Contact Details : E-mail - ******@*****.***

: Mobile +974-********

Language Known : English, Hindi, Tamil

OBJECTIVE:

Aspire to be a part of a value adding team of an organization. Believe

strongly in the concept of work through positive motivation. Career

planning consists of effective implementation of task and responsibilities

SUMMARY:

8+ Years of experience as a Network Engineer and Team Leader in Banking and

financial Institution's TOC and NOC (Telecom operating Center and Network

Operation Center)

EDUCATION:

The Oxford Polytechnic Bangalore,

Electronic and Telecommunication Engineering Diploma 1996 to 1999

CERTIFICATIONS:

. Cisco Certified Network Associate CCNA (640-802)

. Microsoft Certified Professional (MCP)

WORK EXPERIENCE:

Qatar Computer Services

Working as a Team Leader of NOC in Commercial Bank of Qatar

August 2005 to till date

Title NOC Team Leader

Role Manage and maintain the CBQ's Monitoring System, Fault handling and

escalation (identifying and responding to faults on CBQ

ATMs, Servers and networks, liaising with 3rd party

Vendors, handling escalation through to resolution)

Team Size 5 Members of Team

Skills Knowledge of network monitoring concepts and management

tools,

Ability to assess fault, Priorities, respond and escalate

accordingly

Capable of Multi tasking, good time management and

prioritization of work load

Responsibilities NOC providing 24/7 support

. Ensure that the service level availability and

performance are achieved and maintained

. Manage and maintain the CBQ monitoring

applications such as Nimbus, Gasper,

. Monitoring of CBQ ATMs and taking actions

according to procedure and the incident

. Monitoring of all branch network & equipments,

card network & devices, IVR system, POS systems,

online systems, escalate and coordinate with

support peoples and different international

Service providers if any issues reported

. Monitoring LAN/WAN Device utilizations using

Nimbus

. Monitoring of all the application Servers and

escalate and coordinate with application owners

and system administrators depends on the error

. Generate the QOS report

. Participate the Monthly meeting with different

vendors

. Maintain good relation with all service providers

and support teams

. Provide support services for Engineering and other

technical teams

Magnum Networks Support Pvt.Ltd. Mumbai

Worked as a Network Engineer in Client site of CitiGroup (e-server

International Ltd)

May 2002 to May 2005

Title Network Engineer (TOC)

Responsibilities

. Routine duties include administration and

maintenance of Cisco Routers (7206, 3745, 3845,

3662, 2621 and 1720), Cisco Switches (layer 3-

6509, Layer 2-4006, 6506, 2950.)

. Upgrading IOS of Routers & Switches as per client

requirement.

. Design, Implement and Review the Business

Continuity Plan for different Eserve business

portfolios

. Responsible to provide maximum Network Uptime.

. Continuous monitoring & troubleshooting of LAN/WAN

Network problems

. Ensure that periodic maintenance is carried out on

all critical WAN equipments

. Maintain all documents related to WAN Operation

and periodic activity

Technical Skills

. Knowledge of Windows XP and Server 2003

. Configuring & Troubleshooting Static Routing,

EIGRP, OSPF & NAT.

. Configuring routing and switching

. Knowledge of NIMBUS Tool, Gasper and Cisco call

manager, IBM System Director

. Novice knowledge on Hypercom system

Contact this candidate