Sales Manager

CAROL A. CANTU

**** ********** . **. ******, ** *8152

PHONE 210-***-**** (home) * 210-***-**** (cell)

E-MAIL *********@*****.***

TOP PERFORMING PROFESSIONAL WITH 25+ YEARS AS AN ADMINISTRATIVE ASSISTANT AND

MANAGEMENT WITH EXPERIENCE IN PROFESSIONAL ORGANIZATION, MARKETING, ANALYTICAL SKILLS

IN BUDGETING, NEGOTIATING, COMPASSION FOR PEOPLE NEEDS, PREPARE PROPOSALS, PREPARE

CONTRACTS, SCHEDULING, MULTI-TASKING, TRAINING AND MANAGEMENT SKILLS.

SUMMARY OF QUALIFICATIONS

EXPERIENCE IN A VARIETY OF PROFESSIONS INCLUDING ADMINISTRATIVE ASSISTANT AND

SALES MANAGEMENT.

Cultivate client relationships to better understand their needs, acting as client

advocate, while acting in the best interest of the company.

Work with clients and co-workers to understand their goals and objectives and

provide solutions that meet or exceed expectations.

Train and mentor peers by using real life situations, providing both positive and

negative feedback, reinforcing skills, and building self-esteem.

Proven self-starter, working independently, while contributing to the success of

the entire team.

Utilized excellent business judgment and time management skills to balance

efforts, multi-tasking to ensure goals and deadlines are consistently met or

exceeded.

Extreme in Microsoft software (word, excel, power point, and outlook) - Moderate

experience in all other programs of Microsoft.

A team player, displaying motivation, a sense of urgency, attention to detail and

lead by example.

Professional Experience

Area Sales Manager - Drury Hotels, San Antonio, TX

(October 2009 - June 2010)

Generate and maintain corporate business by understanding client's business needs

Solicit potential accounts for new business and maintain existing business in

Airport area.

Prepare proposals, contracts, weekly reports, report all activities and follow up

letters

Access and qualify new business for value and profitability.

Sales Manager - St. Anthony Wyndham Historical Hotel, San Antonio, TX (August

2008-September 2009)

Manage leads, generate and build relationships with clients to maintain consistent

revenue generated business.

Assist and qualify client's needs to achieve a successful meeting and making the

business a win-win for both parties.

Utilize various systems to stay properly organize and sustain time management

Organize and prepare proposals, contracts, follow up letters, site inspections,

and group reports including reviewing final billing.

Train and assist new personnel in obtaining the proper procedures of the company.

Sales Manager - Texas Regional Sales Office - Marriott International

(August 2006-July 2008)

Manage leads within certain parameters for 35 participating Marriott Hotels.

Maximize revenue through group bookings and catering opportunities across multiple

Marriott properties and various brands.

Align customer's profile and preferences by qualifying the opportunity thoroughly.

Utilize various sales engines and systems.

Communicate openly with all general managers, revenue management and directors.

Sales Manager - Marriott Plaza San Antonio

(May 2000-August 2006)

Solicit new business opportunities by phone and email; handled phone inquiries and

qualified the business through proper sales strategies.

Achieved the highest revenue in group room night revenue and food & beverage sales

consistently negotiated and closed over $2,000,000 resulting in Top Sales Manager.

Assist in developing and delivering a sales & marketing plan to increase the

volume for short term business.

Review all billing for my clients to achieve a successful transaction

Establish strong client relationships for future and retain repeat business

Manage and train sales personnel in preparing proposals and contracts.

Inside Sales Manager / Office Manager - Residence Inn by Marriott Alamo Plaza

(April 1997-May 2000)

Supervise and train the operations and sales process of the Sales Office by

managing sales associates.

Manage guestroom inventory through monitoring group and transient sales obtained

by past history and adjusting accordingly to maximize revenue.

Increased sales in the first quarter of 2000 by $91,000 and occupancy by 6 points

over budget with 40% group business and 30% local client accounts and 30%

transient business.

Developed and implemented a new catering concept, which resulted in higher profit

margin for the hotel by 50%

Execute the responsibilities of Manager of Duty one weekend out of the month while

managing all departments within the hotel and maintaining guest satisfaction at

its highest level.

Served as Document Management Systems Controller for the hotel and revised

utilized documents allowing for greater efficiency throughout various departments.

Developed and implemented Standard Operating Procedures and Training Manual for

office efficiency.

Assisted in annual budget, market planning, and working closely with accounting on

all billing procedures.

Education

SAN ANTONIO COLLEGE, San Antonio, TX

General Studies - Business Coursework

Job Related Training/ Education / certification

Turning Negatives into Positives / Objections

Positive and Productivity Emails

Mastering the Productivity of Selling

Sales Negotiations

Clued Inn (sales / operations training)

Revenue Management Training

Train the Trainer

Supervisory Training

SKILLS / ACCOMPLISHMENTS

Strong leadership and team work skills

High Creativity and Detail Oriented

Skilled in problem solving

Knowledge in all Microsoft Office Software (Word, Excel, PowerPoint, Outlook), NGS,

SFA, MARSHA, and Delphi

Awarded the "Golden Glove Award" as top sales producer

Awarded the "Manager of the Quarter"

Received the 100% Annual Goal Award

Received the $2,000,000 Club Award

Achieved the "Golden Circle" first quarter of 2008 with 135% of goal and second

quarter at 111% of goal through Marriott International

ORGANIZATIONS

. Served on the MPI Texas Hill Country Board of Directors

. Participated and member of the Texas Society of Association

Executives

. Served on the Planning Committee for TEAM TEXAS

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