Project Manager Management

Dan Nelson

** ********** **

Coppell, TX *****

***.********@*******.***

972-***-**** : Home

972-***-**** : Cell

SUMMARY

IT manager with a proven track record of successfully managing and

delivering highly visible technology projects. Extensive experience in

providing the right technical solutions to customers by developing trusting

relationships.

EDUCATION & CERTIFICATIONS

Project Management Professional (PMP)

PMP Number: 248942

Information Technology Infrastructure Library (ITIL) v2 & v3

Foundation Certificate in IT Service Management

Certificate Number: 66024

South Dakota State University

M.S., Industrial Management - Thesis: Electronic Data Interchange (EDI)

B.S., Business Economics - Minor: Computer Science

University of California

UNIX System Administration - course

PROFESSIONAL EXPERIENCE

Energy Future Holdings

Senior Infrastructure Project Manager

Dallas, TX

HCL America (11/2009 to Present)

Capgemini (8/2007 to 11/2009)

. Manage multiple multi-million dollar enterprise level Information

Technology infrastructure projects supporting Energy Future Holdings

(EFH).

. Responsible to effectively manage several large projects concurrently.

Business units supported include: Luminant (Wholesale & Generation),

Oncor, TXU Energy, and EFH Corporate.

. Example projects include: Generation Control System (GCS) - a new

separate secured infrastructure for power generation and delivery to the

electrical grid (meeting NERC/CIP Security standards); Nodal - a new

infrastructure to manage power generated, bought, sold, and traded (using

Tibco middleware); Hyperion - Financial Management system; Oncor Data

Warehousing; and Oncor SharePoint - Provided a centralized and scalable

web application hosting infrastructure.

. Responsible for gathering customer technical requirements, proposal

development, and managing and delivering projects on time and on budget.

. Manage project schedule, cost, risks/issues, vendors, technical teams

including server, network, security, storage, database, backup,

application development, and client groups to ensure project success.

. Infrastructure environments included: UNIX, Solaris, AIX, Windows Server

2003 and 2008, VMWare, etc. Ensure projects met High Availability (HA)

and Disaster Recover (DR) requirements. Ensure infrastructure's ability

to meet contract SLA requirements. Work with network team on DNS, load

balancing, managing firewall settings, port, and other specific

network/cabling requirements. Work with DBA teams to create/manage SQL,

Oracle, ESSBASE, etc. databases in support of Application Development

team's needs.

. Deliver projects with challenging timelines. Manage/facilitate project

assignments across multiple service lines and multiple vendors. Resolve

complex issues, suggest alternative approaches, lead development and

design of solutions, and create documentation.

RBSI (FedEx Kinkos)

Senior Project Manager

Dallas, TX

(3/2007 to 8/2007)

. Project Manager supporting FedEx Kinkos Service Management, Support

Services, & Help Desk

. Designed and implemented project management workflow process and project

tracking methodologies using ITIL and PMP standards.

. Standardized all project tracking for Support Services division, allowing

for effective resource management, project prioritization, and executive

reporting.

. Developed Service Level, Operations Metrics tracking methodologies to

track and manage progress and success of FedEx Kinkos Service Desk.

. Developed & Implemented Continuity Management plan

. Developed improvements to Problem Management tracking system to track

Impact, Urgency, and Priority, allowing for improved resource management

and focus.

Northrop Grumman

Service Delivery Manager

Dallas, TX

(8/2003 to 3/2007)

. Managed IT Infrastructure contract and projects supporting Department of

Homeland Security (DHS), Immigration & Customs Enforcement (ICE), and

Citizenship & Immigration Services (CIS). Regional responsibility

included: North & South Texas, Oklahoma, Colorado, Wyoming, & Utah.

. Managed large, highly visible, highly sensitive projects including

migration of over 4,000 workstations to Active Directory 2003 & Exchange

2003 from Novell & Lotus cc:Mail, deployment of servers & desktops to

over 2,000 users without impacting operations ($1M revenue daily).

. Implemented automation, standardized processes, use Dynamic Systems

Development Method as part of iterative SDLC methodology, and used Rapid

Application Development (RAD), customer collaborative project planning &

execution, documented processes/procedures (SOP). Monitored scope, time,

budget, and quality to ensure project success and customer satisfaction.

. Used Project Management Methodology including change management to manage

& track project opportunities and risks.

. Mentored technical leads in leadership & project management (Project

Management Methodology).

. Promoted teamwork between government & contract team to ensure high

quality, standardized, work. Used matrix management techniques to ensure

project success. Hired additional staff as contract & projects required.

. Monitored & reported project status to stakeholders regularly. Developed

& distributed metric management tools to report real measurable progress

indicators.

. Reviewed contract and project Statements of Work, provided feedback, and

consulted on revisions as needed.

. Collaborated with customer on future project needs, requests, and

direction.

. Inactive Clearances: Final DOD Top Secret, DHS ICE T1

NCS Pearson

Project Manager

Various Locations

(7/2002 to 10/2002)

. Managed computer data centers at various locations across the country

during the federalization of airport screeners for the Transportation

Security Administration (TSA).

. Managed technical, customer service, and facility related escalations.

. Provided a compliant data center environment by working with all testing

center personnel and other NCS business units.

Northrop Grumman

Regional Manager

San Francisco, CA

(2/1998 to 11/2001)

. Regional Manager for Professional Technical Services division supporting

the United States Postal Service.

. Responsible for providing technical solutions to US Postal Service

customers, P&L, customer satisfaction, contract performance and

management, and staff performance. Managed and negotiated contracts with

vendors.

. Responsible for developing $6 million in revenue in 2001 and 90 staff

based in offices across the Colorado to California region.

. Developed project strategy & requirements with customer cooperatively.

Reviewed, approved, and directed statements of work (SOW's) and developed

methodology to deliver on schedule and on budget.

. Managed site infrastructure and application development teams, including

a PKI security development team which created the first accepted web

based stamp delivery system.

. Responsible for P&L. Negotiated salaries with applicants and

subcontractors. Negotiated contract positions and rates with customer.

Exceeded business operating profit (BOP) expectations yearly.

. Delivered a profit in FY01 for our MN site, which had not seen a profit

since 1997.

. September 2001 - realized over $700K additional annual profit through

client contract negotiations.

. Managed staffing decision processes from hiring to firing.

. Established metrics to track customer satisfaction and contract

performance.

. Developed and implemented strategy to significantly increase customer and

employee satisfaction, revenue, and profit.

. Managed applicant security processing to ensure efficiency.

. Developed and implemented site communication plans.

. Supervised contract support personnel.

. Developed subcontract supplier support channels.

. Oversaw A/P & A/R processing.

. Tracked and reported site staffing & financial performance.

Northrop Grumman

Assistant Branch Manager

Minneapolis, MN

(8/1995 to 2/1998)

. Managed all staffing and recruiting activities including interviews,

salary/rate negotiations, and new hire paperwork. Responsible for

technical recruiting and staffing.

. Managed infrastructure and application development projects supporting

customer requirements.

. Functioned as Acting Account Manager for the Minneapolis, Raleigh and San

Mateo sites.

SDSU Computing Services

Brookings, SD

Graduate Assistant, (9/93 to 7/95)

Programmer, (4/90 to 7/95)

AWARDS

Northrop Grumman Excellence Award (2006)

Northrop Grumman Timely Award (2005)

Above and Beyond Award: PRC (1996;1997)

REFERENCES

Available upon request

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