Customer Service Manager

Charles Schilderink

**** ********** ** • Cincinnati, OH 45243

************@**.*** • 513-***-****

EDUCATION Ohio University Athens, OH

College of Business

Bachelor of Administration in Management Information Systems, June 2010

• Major in Management Information Systems GPA: 3.0/4.0

• Member of Association of Information Technology Professionals (AITP) 2006-2010

• Ohio University Men’s Club Lacrosse Member 2006-2010

• Acquired several part time jobs during school to help pay expenses (UPS, Shop Tech position, etc)

Global Competitiveness Program – Education Abroad Thessaloniki, Greece

June 2009

• Developed and applied cross-cultural business skills within presentations, business meetings and

workshops to better understand the lifestyle and business habits of foreign culture

• Collaborated with Greek students to achieve our client’s (Leroy Merlin) needs and present

recommendations to improve overall business operations

• Performed a customer service consulting project for Leroy Merlin in an effort to improve customer

and employee satisfaction as well as general store improvements

• Surveyed customers as well as employees and compared the two results using statistical analysis

Integrated Business Context Cluster - Ohio University, College of Business

Cleveland Electric Laboratories – Consulting Project

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January 2009

Performed an in-depth industry analysis and specific customer targeting

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Helped CEL gain and understanding of their position and assisted with product placement

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EXPERIENCE Siemens Mason, OH

Present Help Desk Agent

• First Responder; Taking calls regarding users technical issues

• Diagnosing, troubleshooting, and recording problems

• Application installations, password resets, application troubleshooting

Summer 2008 Edgewood Investment Company Madeira, OH

Assistant Property Manager

Summer position with Edgewood Investment Company. Responsible for assisting Property Manager in the

maintenance and management of over ten commercial properties.

• Coordinated with third party contractors involving various services such as repairs, upgrades, and

general maintenance

TECHNICAL Languages ASP.Net, VB, HTML, SQ

SKILLS KML, XML, Web Services

Software MS Access, MS Visio, MS Office,

Developer, Adobe Photoshop, VMWa

System Design SDLC, ERD

MIS 400: Order Purchasing System

• Utilized C#, SQL, and web services

• Designed to send/receive information with other

teams sites (order fulfillment & order receiving)

• Main programmer and layout designer

MIS 420: CoCoRaHS Client Project

• Utilized C#, SQL, and KML

• The objective was to provide Athens County with an

informational site on gathering, understanding, and

reporting precipitation data and display that

information on a google map

• Site is in use by Athens County and CoCoRaHS for

individuals and organizations to view up to date

precipitation information for the planning and

prevention of weather emergencies

• Assisted team members in programming, especially

pertaining to KML, and site documentation

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