Customer Service Representative
Resume:
Preston McPherson
SUFFOLK, VA 23435
Summary My career reflects hard work, confidence, and a positive
attitude, highlighted by personal commitment to career
development, academic and professional excellence.
Objective It is my objective to employ my expertise and talents with an
organization or firm that will allow me effectively to
implement and continually develop my professional abilities
as a Customer/Client Representative.
Qualification I possess a broad background in customer relations and
interpersonal skills. I also possess intermediate knowledge
of technological skills including installation and
maintenance of various electronic equipment and computer
software including Windows 2000, Microsoft Office Suite and
the Internet.
Education TIDEWATER COMMUNITY COLLEGE - Virginia Beach, Virginia
Graphic Design - 2009-Present
Experience THE VIRGINIAN-PILOT-Norfolk, Virginia
Retention Specialist
As a retention specialist I was responsible for maintaining
and building the existing subscriber base through outbound
calling efforts. This position required that I provide
excellent customer service to the subscribers as well as
collect payment for initial and renewing subscriptions. My
proficient customer service skills allowed me to
consistently developed and sustained productive customer
relationships which supported my efforts of meeting and
exceeding established departmental goals.
01/05-12/06 APAC CALL CENTER-Newport News, Virginia
Preferred Customer Account Representative
Responsible for:
o Tracking and shipping UPS parcel (primarily corporate
accounts)
o Client satisfaction and retention of corporate
accounts
o Providing efficient and effective resolution to
client inquiries
o Establishing tracers on misplaced and untraced UPS
parcels
o Acting as "Floor Advisor" including assisting
supervisor with new hires
09/01 to 09/03 ABACUS COMMUNICATIONS, - Virginia Beach, Virginia
Collection Representative
Responsible for:
o Successful management of and payment collection on
delinquent client accounts
o Development and retention of various client profile
accounts
o Modification and revisions to client account
information
o Assisting with new contract projects pertaining to
colleague training
06/00 to 02/01 PANASONIC, INC. - Chesapeake, Virginia
Client Services Representative
Responsible for:
o Installation and troubleshooting of Panasonic
electronic equipment
o Providing satisfactory resolution pertaining to
defective electronic equipment
o Distribution of product informational materials via
electronic mail and USPS.
3824400
08/1998 to 08/2000 OFFICE MAX, INC. Norfolk - Norfolk, Virginia
Sales Associate
Responsible for:
o Processed retail orders for executive office
furniture for corporate and individual customers
o Developed and retained client information
employing state-of-the art computer hardware and
software
o Day-to-day operational duties included,
processing and retention of corporate and
individual client information; scheduling
merchandise pick-up and shipping dates; and used
electronic storage for recording payment methods.
04/07-04/09
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