Customer Service Manager
Resume:
David J Whitney
Lincoln, NE *****
Phone: 402-***-****
SUMMARY
* More than 20 years of retail and customer service experience,
including several management positions
* Experience in several areas of MDSPS Bioanalytical division
with increasing responsibilities
* Extensive experience in merchandising and product management
to increase sales
* Ability to maintain excellent rapport with co-workers and
customers
SKILLS AND QUALIFICATIONS
* Extensive customer service skills
* Ability to work with a wide range of individuals
* Ability to work with little or no supervision
* Self-starter with willingness to take initiative
* Experience with internal and external client audits
* Compliance and knowledge of SOP's and the workings of a
regulated environment
* Records maintenance for MDSPS Bioanalytical reference
standards
* Successful completion of Nabisco Mastery Audit and Diversity
Training
* Excellent rapport with store management & superiors
* Acknowledged for excellent performance during the review
process
* Handle customer complaints and requests in a timely manner.
* Ability to control inventory levels
* Create appealing displays for weekly ad items
* Order and maintain attractive shelf-presentation.
* Increase sales potential through display locations
* Supervise shifts, assign duties, and follow-up
* Experience working in a regulated environment.
* Negotiation, communication, employee relations, and follow-up
* Ability to implement and organize programs in order to work
more efficiently
EDUCATION
Atlantic High School
Atlantic, IA
Diploma earned in 1987.
WORK HISTORY
02/2010 - Present
Dillard's, Lincoln, NE
Sales Associate
Duties: Sales, Stocking/Replenishment, Customer Service, Special
Orders
11/2008 - 02/2010
Stay-at-home Dad
04/2006 - 11/2008
MDS Pharma Services, Lincoln, NE
Chromatography Data Analyst
Duties: Analyzed chromatography data looking for inconsistencies
in patterns. Ordering and maintaining quantities of reference
standards.
06/2004 - 04/2006
Stay-at-home Dad
07/2001 - 06/2004
Nabisco, Lincoln, NE
Merchandising Representative
Duties: Stocking/replenishment, building and maintaining
merchandising displays, inventory maintenance, working with
grocery store directors to increase sales of Nabisco product and
to optimize sales
Early 1996 - July 2001
Russ's Market, Lincoln, NE
Frozen Foods Manager and Grocery Manager
Duties: As frozen foods manager - ordering, stocking and
maintaining inventory of frozen foods. As grocery manager:
handling all aspects of store management and employee
supervision, quality assurance, staffing, training, and
orientations
November 1994 - Early 1996
Stay-at-home Dad
1989 - November 1994
Hy-Vee, various locations in Iowa and Nebraska
Stocker, Night Manager, Assistant Manager, Shift Manager
Duties: All typical duties for positions listed, including
handling all aspects of store management and employee
supervision, quality assurance, staffing, training, and
orientations
REFERENCES:
Jeff Motz
2118 N.W. 55th St.
Lincoln, NE 68528
*****************@*****.***
Matt Meyer
1247 Bass Dr
Enid, OK 73703
*******@*****.***
Jenny Dunivan
1476 Prairie View Ave.
Elkins, AR 72727
************@*******.***
Peg Gidley
125 Bruce Dr.
Lincoln, NE 68510
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