Sales Management
Resume:
CATHERINE ZIEBELL
Bristol, CT 06010 ********@*******.***
SUMMARY
Experienced Analyst with proven organizational, analytical and Project
Management skills. Extensive experience producing ad hoc reports used by
both clients and Senior Management. Proven skills providing presentations
to Senior Management. Innovative problem solver, able to see the business
and technical sides of a problem. Proven leadership skills. Exceptional
oral and written communication skills.
PROFESSIONAL EXPERIENCE
Fiserv, Inc., Wallingford, CT
2009-2010
SALES OPERATIONS ANALYST
Provide analytical support for all sales and services. Support the
objectives of the Sales and Service organizations as it pertains to revenue
attainment. Perform complex analysis, generate data driven reports and
provide operational support to the Sales organization in meeting and
exceeding it's goals and objectives.
. Developed new reports using Crystal Reports, Access, and Excel which
are used by the Sales and Finance organizations in monitoring client
revenue.
. Calculate quarterly commission payouts to National Sales Organization.
Prepare reporting for Senior management summarizing commission
payouts and sales goals throughout the Sales Organization.
. Led project to convert standard reports into a Crystal Reports web
based interface.
MetLife Corp., Bloomfield, CT
2006-2009
FINANCIAL ANALYST
Project Leader for Reporting within the Finance organization.
Responsibilities included overseeing the collection of all outstanding
debit balances. Provided financial reporting to management utilizing
Access/Excel and other reporting tools. Provided technical support in the
production of reports.
. Developed, analyzed and monitored routine and ad hoc reports for the
Annuity and Life Sales organizations.
. Streamlined and enhanced the process of managing and tracking the
agent loans and commission chargebacks. Established a collection
process for handling these balances. Monitored accounts handed over
to collections and recommend accounts for write-offs. This resulted
in the collection of 3M in outstanding balances. Created new
reporting that was utilized by Senior Management to determine the
effectiveness of the collection process. Provided monthly accrual
report to Financial Planning department. Prepared documentation for
Legal department on cases in or about to enter litigation.
Interacted with the Legal and Audit Departments to ensure proper
guidelines were being followed. Gave presentation at Senior
Management meeting outlining this entire process
. Led departmental initiative of building a process for managing reports
within the IDG organization. This included adding more automation to
the reporting utilizing MicroStrategy and other reporting tools. As a
result, the reporting process was streamlined so that more value added
analysis could be added to the reporting being provided.
. Developed documentation and procedures for reporting requests
throughout the organization.
. Gave presentation to Senior Management on the various facets or
reporting within the IDG Organization.
. Responsible for providing Time and Expense reporting and analysis for
the Sales Organization.
. Led departmental meetings to discuss various initiatives within the
department.
Trilegiant Corp., Trumbull, CT 1999-2005
OPERATIONS ANALYST
Reporting and querying of Membership and Financial databases as determined
by business needs. Documented and communicated issues to Operational and
Financial departments as well as Senior Management. Provided project
support of departmental and corporate business initiatives.
. Created an automated process to dispute chargeback's with company's
largest partners resulting in retrieving approximately $250,000 in
lost revenue per year.
. Produced a report utilizing a SQL query, which was used by Senior
Management monthly to identify clients with potential processing and
duplicate credit issues.
. Modified the specifications of a client's EFT billing file which
included drafting the business requirements, conducting log review and
approval, and user acceptance testing within timeframe requested.
. Created a process to track all clients' EFT billing files to ensure
successful transmission. Documented and trained employees on process.
. Developed a process to reduce billing exceptions stuck in system by
querying both the Membership and Financial databases and entering IT
tickets to update the membership and billing systems. Prepared and
gave presentation to entire department outlining the process.
ABB Business Services Inc., Norwalk, CT 1997-1999
RISK MANAGEMENT ADMINISTRATIVE ASSISTANT
Analyzed and tracked department budget. Created and maintained Access
databases. Prepared and analyzed OSHA Incident Report.
. Reduced budget by 20% through analysis and tracking.
. Created OSHA report which was utilized throughout company to track
incidents on both a quarterly and yearly basis.
Executone Business Solutions, Milford, CT 1996-1997
DATABASE ADMINISTRATOR
Maintained and updated system databases. Created and produce reports
utilizing system databases. Created graphs comparing data. Prepared ad
hoc reports.
. Created reports and graphs comparing monthly ACD statistics resulting
in performance awards for telephone analysts.
MetLife Healthcare Corp., Westport, CT 1992-1995
PROCEDURE ANALYST
Created and produced reports for managed care programs. Performed trend
analysis. Created and maintained databases needed for report production.
. Increased savings and customer satisfaction through the development of
more effective managed care reporting.
. Gathered and analyzed data for industry publications to highlight
organizational strengths.
. Received MetLife Special Recognition Award for development of first
industry publication focused on managed care.
EDUCATION
Sacred Heart University, Fairfield, CT
Completed 90 credits towards B.S. in Business Administration
COMPUTER EXPERIENCE
MS Access, MS Excel, MS Word, MS PowerPoint, Crystal Reports, MicroStrategy
PROFESSIONAL DEVELOPMENT
SQL for the End User
Crystal Reports - Levels I & II
Techniques of Risk Management Course
HIAA Course - Parts A & B
Leadership 101
REFERENCES AVAILABLE UPON REQUEST
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