Customer Service High School

***** ****** ***** **, **********, Ms ***** 601-***-****(

*********@*****.***

Jamie Clearman

Skills Profile

Dell Certified Hardware and Software Technician. Versatile in several

fields of customer service and customer relations. Demonstrated

achiever with exceptional knowledge at learning new concepts quickly.

Skilled in applying a logical, common sense approach to seeking

practical solutions and communicating effectively when dealing with

people of diverse interest and levels of authority. Extensive computer

skills and also trained in several software applications including

Microsoft Office, Workforce Management, and Siebel.

Experience

Jan 09 - Present N.E.W. (DirecTV) Meridian, Ms

Customer Service Representative

Handling any and all customer affecting issues and troubleshooting

with customers on restoring programming through guided hands on

support.

Implementing weekly changes in quality to ensure the best experience

for each customer.

Promote and provide all customers with options to upgrade services and

equipment.

May 08 - Dec 08 Future Wireless (AT&T) Meridian, Ms

Store Manager

Competitively selling wireless phones to consumers as well as various

wire-line products such as home phone service, high speed internet and

satellite television.

Accountable for weekly bank runs and ordering inventory monthly.

Confirm receipts and all paperwork are accounted for in at the EOD.

July 07 - May 08 SITEL (Dell) Starkville Ms

Hardware Warranty Support Technician

Trained in the removal and reinstallation of computer hardware

components.

Specializing in resolving hardware and software issues for consumer

and business related systems, which include laptops and desktops.

Resolving multiple system issues with consumers while speaking or

chatting with three or more customers at the same time.

Oct 05 - May 07 Bruister and Associates (DirecTV) Meridian, Ms

Contract Services Supervisor

Managing and routing technicians to jobs on a daily basis and training

new employees on policy/procedure.

Consulting with technicians and managers to reschedule, cancel, and

change work orders to meet the customers needs.

Supervising multiple subcontracted companies across the Southeast at

an extensive level.

Education

Clarkdale High School / 1991-2002 / High School Diploma

Meridian Community College / 2002-2003 / Basic Studies

Mississippi State University / 2004-2005 / General Studies with

concentration in Computer Science

References

Seth Adams 662-***-**** Lisa Vincent

601-***-**** Percy Chandler 601-***-****

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