Customer Service Manager
Resume:
Robert Majewski West Caldwell, NJ *****
******@*****.***
Objective
An experienced professional with strong knowledge and working skills of
billing, collections, negotiations, customer service, sales, and dispute
resolutions, seeking a progressive position within a stable environment.
Summary of Qualifications
. Optimized operations by improving profitability.
. Initiated innovative solutions to streamline managerial systems.
. Cut costs while improving resource utilization.
. Utilization of computerized accounting software programs.
. Maintained timely billing practices, including generating current
month revenue.
Professional Experience
One Call Medical Inc, Parsippany, NJ 2006-2009
Team Leader Collections
. Promoted within first year of employment.
. Managed top three high dollar Insurance companies in the department.
. Responsible for total yearly revenue of $79 million.
. Presented office restructuring to upper management, which was accepted
and implemented.
. Trained and assisted staff on Excel reports for management analysis.
. Instructed staff on collection strategies.
. Designed Excel program to track and evaluate employee's performance.
The Children's Foundation for Technology, Hillside, NJ 2005-2006
Manager
. Managed office for non-profit that provided computers for needy
children.
. Hands on computer, printer and related peripheral repair and analysis.
The Kessler Institute for Rehabilitation, West Orange, NJ 1995-2005
Patient Account Billing and Collections Specialist
. New Jersey's largest acute care rehabilitation hospital, with a total
of 322 beds, at four locations throughout the state.
. Numerous outpatient centers with revenue of $95 million.
. Created billing and Collection procedures resulting in increased
revenue and reduction in bad debt.
. Reviewed and developed billing and coding strategies to maximize
reimbursement.
. Physician liaison for the department.
. Maintained timely billing practices, including generating current
month revenue.
. Prepared and reviewed bad debt for multiple collection agencies.
. Mediated with Insurance auditors and provider relations for resolution
of claims.
. Analyzed and executed existing A/R of newly acquired hospitals and
outpatient centers.
. Organized special projects to facilitate revenue while coordinating
with other departments to maintain accurate and timely submissions for
billing.
. Participated in monthly reconciliations of Patient Accounting Ledgers.
Education and Training:
High School Diploma College Preparation
College - Union County College & Upsala College Accounting and Marketing
New Jersey Police Academy Law Enforcement
Professional Training:
Computer Expertise: Microsoft Excel, Word, PowerPoint, Access, Outlook.
2003 & 2007 version's.
Accounting Environments: Phoenix, Ross, AS400, MAS90, Oracle, and others.
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