Sales Engineer

Mary Clare Toffanetti

***** ***** ******** *****, ** Clair Shores, MI 48080

313-***-**** (cell) 313-***-**** (home) Email: ablgfd@r.postjobfree.com

Highlights of Qualifications:

. Over twenty years of Information Technology experience serving a

variety of industries including retail, finance, health care, and

manufacturing, across a diverse range of business applications

. Experienced in taking projects through all phases from initial concept to

delivery and ongoing production support

. Earned the respect of and enjoy a good working relationship with the

customer community

. Consistent history of on time completion of projects

. Excellent experience gathering and documenting requirements from

clients/customers

. Ford Motor Company Corporate Systems Excellence Award in 1995

. Experienced in development and execution of test cases and test plans

. Ability to recognize patterns and discover the deviation from the norm

. Excellent verbal and written communication skills

. Ability to identify what the client needs/wants and perform the steps to

develop the system to meet the customer's requirements

. Strong background in the creation of documentation of system and business

processes

Technical Background

Mainframe skills: DB2, Teradata, IMS DB/DC, COBOL, TSO, JCL, File-AID,

SPUFI, SYNCSORT, Xpediter, Vision (Quikjob), MFS, PUPS, Abend-Aid, Endevor,

UCC7, OPC, TWS, VSAM, IDMS, ADS/O

PC Skills: Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft

PowerPoint, Microsoft Access, Microsoft Outlook, Teradata SQL Assistant,

Lotus Notes, Rational Rose

Development Methodologies: Systems Life Cycle, RUP, SDM

Certifications: Six Sigma Green Belt

Professional Experience

Fast Switch, Ltd. January 2008 - February 2010

Programmer/Analyst, Ford Motor Credit Company (FMCC)

. Gathered requirements for Used Vehicle Information System (UVIS)

enhancements and modifications by working directly with the business

customers; prepared detailed requirements and system specifications,

test plans and related documentation using Ford's SDM methodology.

. Coordinated and executed UVIS participation in Enterprise Release

Management (ERM) testing cycles which simulates several months of

execution and ensures that changes across all FMCC applications are

seamlessly integrated prior to launch. Upgraded documentation for the

testing process and trained successor for future ERM testing.

. Developed, coded, and tested enhancements to UVIS required by changing

business needs and/or legal requirements. Timelines for these changes

were frequently determined by contractual or government deadlines.

. Developed processes to purge eligible data from over 100 Teradata

tables based on age and relationships to data on other tables.

Technologies used: COBOL, DB2, Teradata, TSO, JCL, File-AID, SPUFI, PUPS,

Xpediter, Abend-Aid, UCC7, Teradata SQL Assistant, Word, Excel, Outlook

Jawood Management Associates January 2005 - April 2007

Programmer/Analyst, Blue Cross Blue Shield of Michigan (BCBSM)

. Implemented changes to in-house BCBSM applications to support the

latest release of the Inter-Plan Teleprocessing System (ITS) software

provided by Blue Cross Blue Shield Association.

. Resolved defects related to ITS processing for in-house BCBSM

applications.

. Upgraded programs from COBOL, COBOL 2, and COBOL 390 to Enterprise COBOL.

Technologies used: COBOL, IMS DB/DC, MFS, DB2, TSO, JCL, File-AID,

Endevor, Xpediter, Abend-Aid, Word, Excel, Visio

Kmart Management Corporation July 1998 - January 2005

Lead Systems Engineer, Sales Tracking and Reporting System & Systems

Engineer, Sales Tracking and Reporting System

. Performed and assisted with ad-hoc data mining requests for various

types of information from multiple sources and data structures which

included flat files and Teradata databases. The deliverables varied

from the actual information to creating access points for use by the

requestor.

. Responsible for the ongoing support of a mission critical legacy

application that provided the interface for sales data between the

stores and other application areas.

. Served as Subject Matter Expert and worked with Team Leader to

prioritize new requests, identify opportunities for improvements, and

assign proper resources to projects.

. Improved the efficiency of the application and enhanced its

maintainability by identifying and removing obsolete functions,

programs, and jobs as well as revamping the remaining programs.

. Redesigned processes used to extract sales data for specific vendors

or portions of a vendor's product line to comply with revisions to the

Uniform Code Council's standards on usage of UPC codes.

Technologies used: COBOL, Teradata, TSO, JCL, File-AID, Abend-Aid, OPC,

TWS, Vision, Word, Excel, Visio

IBM Corporation January 1997 - July 1998

Information/Technology Specialist

. Participated on project team that piloted in-house Year 2000

conversion effort for a nationwide insurance company. Performed

testing and regression analysis. Identified and contributed to

process improvements used by other conversion teams. Overcame

multiple constraints and successfully fulfilled objectives with a high

level of customer satisfaction.

Technologies used: COBOL, DB2, TSO, JCL, SPUFI, Access, Word, Excel

Ford Motor Company June 1983 - November 1996

. (1995 - 1996) Programmer/Analyst A, Worldwide Purchasing Systems

. (1991 - 1995) Programmer/Analyst A and Programmer/Analyst B, Supplier

Communications

. (1988 - 1991) Programmer/Analyst B, Finance and Staff Systems, Profit

Systems

. (1986 - 1988) Programmer/Analyst C and Programmer/Analyst B, Corporate

Accounts Payable System

. (1983 - 1986) Programmer C, Body and Assembly Division

. Responsible for Electronic Data Interchange (EDI) projects whose

requirements differed from standard Ford EDI practices. Led the EDI

team for Ford/Nissan joint venture. Led the EDI team and served as an

interface between the EDI team, Revenue Canada, Ford of Canada

Systems, and a Value Added Network selected by Revenue Canada. These

projects were delivered on-time against tight deadlines avoiding

payment of fines and contractual penalties.

. Responsible for accounts payable system's retroactive price change

subsystem. Modified and enhanced the divisional version of the

subsystem to operate as a corporate system. Designed and implemented

modifications necessary to automate the process, eliminating the need

for supplier invoices and manual discrepancy reconciliation.

. Developed and implemented logic to alert purchasing agents when

suppliers could not be paid because prices had not been entered into

the accounts payables databases. This logic was part of the Evaluated

Receipts Settlement system which reduced expenses by eliminating the

need to process supplier invoices.

. Converted Mechanized Tool Order System from IMS DL/I programs to IMS

BMP programs to comply with current company standards for programming

and recoverability. This project was completed on time against a

tight schedule with limited resources.

Technologies used: COBOL, IMS DB/DC, DB2, MFS, TSO, JCL, File-AID, Abend-

Aid, UCC7, Word, CLIST, ABC Flowcharter

Education

Master of Business Administration with concentration in Information Systems

May 1987

University of Michigan, Ann Arbor, Michigan (G.P.A. 6.736 of 9.0)

Bachelor of Business Administration, Marketing

May 1981

University of Notre Dame, Notre Dame, Indiana (G.P.A 3.68 of 4.0)

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