Customer Service Management

Michael A. Armer

**** ***** ***, **** ****** NC *7587

704-***-**** ablgf6@r.postjobfree.com

Summary of Qualifications

Qualified hard working individual with proven customer service and people management skills. Other valuable

experiences and expertise in:

• •

Gross profit and price protection Relationship management

• •

Sales Strong attention for details

• •

Written and verbal communication Fast learner with the ability to multitask

skills

Professional Experience

Kerr Drug-Raleigh, NC

Assistant Store Manager- 2008 – Present

Store Management position responsible for customer service, vendor relationships, gross profit and price

protection, sales escalation, inventory management, employee mentoring and day to day store operations.

Selected Accomplishments:

Dramatically reduced inventory through corporate overstock return policies, intense monitoring of vendor

orders and accurate cycle counts.

2009 Customer Service Excellence award winner

Preservation of gross profit through corporate markdown policies.

North Carolina State Employees Credit Union-Raleigh, NC

Financial Services Officer-Call Center-2006-2008

Banking position responsible for mastering SECU products and services, processing loan applications,

mentoring new employees and overall serving SECU members.

Selected Accomplishments:

Effectively mastered all SECU training materials to increase member satisfaction and knowledge of other

team members.

Efficiently helped produce salary advance loan procedures without comprising member security.

Consistently managed high volume of customer phone and internet inquiries while increasing member

satisfaction by leveraging innate ability to multitask and strong interpersonal skills.

Harris Teeter-Raleigh, NC-2000-2006

Assistant Department Manager

Entry level management position responsible for ordering department products, controlling waste to protect

gross profit, scheduling and employee training.

Education

Appalachian State University, Boone, North Carolina

Bachelor of Science, Recreation Management – August 2003-May 2006

Major: Commercial Recreation and Tourism Management; Minor: Business Management

GPA:2.95

Central Piedmont Community College, Matthews, North Carolina

Transfer Course Work – August 2002- July 2003

Special Skills and Activities

Proficient in Microsoft Works, Word, Excel, Access, PowerPoint, Outlook, Internet Explorer.

Minor Business courses include: Business Law, Accounting, Economics, Marketing, Management and Finance.

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