Customer Service Assistant

Shabina Patel[pic]

Telephone - 630-***-**** *** Email - *******.*****@*****.***

QUALIFICATIONS SUMMARY

. Over five years of customer service and administrative experience

. Highly responsible, dependable, detail oriented and hardworking

. Ability to work with people of various cultures and backgrounds

. Experience in student services environment. Familiarity with FERPA

. Skills to manage difficult people and situations with calmness

. Extensive knowledge on general office procedures

. Substantial Computer skills and functional knowledge of word processing,

spreadsheets, data entry, and database management

EXPERIENCE HIGHLIGHTS

. Administrative Support Community Bank, Bursars Office (Community

College)

. Records Management Medical Records, Student Records, Financial

Records

. Supervision and Training Community Bank, Bursars Office

. Customer Service Campus Bookstore, Retail Store

EMPLOYMENT HISTORY

. Deposit Operations Assistant Wheatland Bank Aug.2008 - May

2010

. Student Accounts Cashier College of Dupage Sept.2003 - Feb.

2008

. Financial Aid Assistant Follett- Bookstore Sept.2001 -

Sept. 2006

. Medical Records -Volunteer Marianjoy Hospital May 2005 -

July 2005

EDUCATION AND TRAINING

. Bachelor of Science - December 2003 - Northern Illinois University,

DeKalb

. Alison - E-courses in Information Technology - Basics

. ABLE - Online Alternative Basic Library Education (ABLE) Program

HONORS AND AWARDS

. Spirit of Service Award, 2005 - College of Dupage

. Outstanding employee award, 2000 - College of Dupage

DEPOSIT OPERATIONS ASSISTANT

Essential Functions

. Accessed all daily reports for the bank downloading them from the Treev

reporting system.

. Reviewed operations daily reports to ensure that the bank does not pay on

any items that may cause a loss.

. Input wire transfer requests for the various departments within the bank.

Monitored and credits clients for incoming wire transfers.

. Ensured that procedures are being followed and CIP procedures of the Bank

are being completed for all new accounts

STUDENT ACCOUNTS CASHIER

Essential Functions

. Processed all payments for tuition, fees, seminars, traffic tickets,

transcripts, and testing fees.Understand and explain credits and debits

on student accounts

. Balanced cash and checks to daily end of shift or day totals. Responsible

for returned cheque documentation and follow up collections

. Provided coverage to other functions in the accounts receivable

department

. Processed Registration, Admission, Human Resources, FAIS, Liberal Arts

and various other departmental requests on account adjustment, extension,

refunds and holds

. Key customer service position in the Cashiers Office responsible for

providing prompt and accurate information and/or makes appropriate

referrals to walk-in and telephone customers.

. Demonstrated ability to maintain composure and work efficiently in a fast

paced environment while preserving strict confidentiality (FERPA

Guidelines)

FINANCIAL AID ASSISTANT/ CASHIER /OFFICE ASSISTANT

Essential Functions

. Processed financial aid awards for purchase of textbooks and supplies

. Coordinated document entry process by entering incoming documents

. into the system. Processed and verified accuracy on all daily cash report

. Maintained department filing system for incoming documentation for

student's files

. Served as front line customer service for phone and walk in customers

regarding bookstore amounts for all financial aid program

Contact this candidate