Manager Customer Service
Resume:
Gretchen Snyder
Union, SC ***79
**********@*****.***
Professional Objective
I am seeking a career position with a progressive organization that will
best utilize acquired skills and abilities while offering long-term
opportunity for advancement and personal growth.
Qualifications
Offering 15 years experience in sales, management and administration
including Multi Unit Management with full responsibility for the
operation and profitability in a diversity of businesses from high profile
to family based enterprises.
I assumed responsibility for all aspect of store operations from inventory
and
sales to employee supervision and appropriate handling of customer
complaints. Run a strong bottom line. Increase sales while consistently
showing a good profit. Maintain tight control over expenses. Regulate
inventory control patterns. Recruit, hire, train, and supervise
employees and assist managers. Train store managers. Motivate personnel.
Evaluate and follow-up on performances. I am an Operational
troubleshooter. Learn and adapt to systems quickly. Analyze situations
and determine corrective actions. Evaluate feedback and
adjustment actions as necessary. I am a Hands-on Manager. Maintain
awareness of all aspects of store operations. Work side-by-side with
managers. Maintain direct contact and positive relations with customers.
Confront problems immediately and resourcefully. I am a proven achiever
with a strong work ethic. Get the job done correctly and efficiently.
Deal fairly with people within tough, success-oriented parameters. I
have a proven track record for growing accounts with experience in
recruiting, leading and developing a team. Highly developed
interpersonal, analytical and communication skills. I have also had full
P&L accountability
Work History
Community Loans Of America Position Area Manager
8601 Dunwoody Place Atlanta, GA 30350 April 2009 - Present
I am responsible for all branch operations. Responsibilities included
collections, interviewing, hiring, and training of new personnel,
motivating Managers to perform at their highest potential, and auditing the
performance of existing personnel. Establish and maintain effective
customer relationships and mutually beneficial business relationships. I
ensured outstanding customer service and customer retention; prompt,
courteous and professional service; management of accounts receivable and
accurate reporting; and resolution of any customer concerns within my
assigned geographic area. Drive new and existing accounts within my area
while managing, coaching, and developing my team of 14 branches. Oversee
2400 accounts and responsible for over $8 million in revenue.
DAY ENTERPRISE INC. KFC/TACO BELL POSITION: GENERAL MANAGER
510 North Duncan Bypass August 2006-Present
Union, SC 29379
Maximized Sales and Profitability Carry out and keep aware
of local restaurant marketing activities and coordinate in-store promotions
Accurately forecast sales and labor taking
into account current trends and future promotions
Ensure all financial and administration procedures are
adhered to at all times and discrepancies are investigated and reported
Ensure that the labor schedules and new hire paperwork,
including personnel documentation and files are completed and maintained
correctly
Ensure all Company standards are met and cleaning work is carried out
Handle all customer complaints
Ensure and maintain staff and all employees are trained,
monitored and coached and annual appraisals are performed
Carry out training and development programs for Team
Leaders, Assistant Managers, and Assistant Restaurant General Mangers
Handle employee relations issues within the
restaurant, conducting disciplinary and grievance proceedings
Prepare and take part in conference calls, hold team and
management meetings and brief the team along with any store specific issues
Ensure that all Statutory and Company Health, Safety and
food Hygiene regulations are followed and corrective action taken as
necessary.
Deputize for Area coach when required, and
provide support to stores within the district as required
COLE FOODS, INC. KFC/TACO BELL POSITION: GENERAL MANAGER
1320 South Main Street June 2005 -August 2006
Mansfield, PA 16933
Opened and Closed Store
Preserved and sustained customer service by assisting with requests and
concerns
Managed a staff of 24 including but not limited to scheduling, hiring, and
retention
Utilized personnel management skills for all
facets of employee performance including coaching and developing
Coordinated and supervised all training of new staff
Established and or maintained processes and procedures
Responsible for all bank deposits
Accountable for inventory, procurement, and payable logs
Compiled and communicated various reports
Responsible for maintaining all advertising according to company standards
G&S COLLISION POSITION: Co-Owner/Office Manager
PO Box 152 July 1999-August 2006
Covington, PA 16917
Established and maintained two week shop schedule
Interacted with customers, insurance adjusters, and car rental agencies
Responsible for bank deposits
Maintained accounts receivable and payable
Supervised all orders of parts and supplies
Provided vehicle delivery
Performed vehicle preparation including buffing, stripping and taping
Composed estimate sheets
Responsible for quarterly taxes and monthly logs
ACHIEVEMENTS
Received "Manager of the Month" November 2005 and March 2006
Received "Best in Hospitality" in November 2005 and March 2006
Received "Best in Curb Appeal" in November 2005, February 2006, and March
2006
Maintained "Champs" at 50% higher average
Received 90% in October 2005 CER inspection
Increased Sales in March 2006 by 3.0%
Received 98% on State Inspections 2 Years in a row
Received Highest Sales Increase 2007 in the District
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