Customer Service Administrative Assistant

Ernesto J. Morales

** ********* **, **********, ** 02121

Home Phone 617-***-****

OBJECTIVE: Seeking an entry-level position in the medical administrative

industry.

EDUCATION:

Lincoln Technical Institute, Somerville, MA 2010- Present

Medical Administrative Assistant

Recently enrolled in the Allied Health Division certificate program. This

intensive Medical Administrative Assistant curriculum includes 900 hours of

classroom instruction and training to accommodate administrative processes

and legal aspects of a medical environment in accordance with Allied Health

regulations. A practical externship consisting of 180 hours concludes the

program.

EMPLOYMENT HISTORY:

Inventory Specialist & Customer Services

2003 - 2009

Best Buy

Dorchester, MA

Conduct, receives, planning and managing merchandise product inventory.

Conduct sales and service-to customer needs, recommend the right solution

and identify cross selling opportunities. Comprehensive understanding of

technical specifications, benefits and operation of all department products

and accessories. Contribute to the delivery of optimal customer service.

Medical Center

1997 - 2003 (Part - Time)

Customer Services & Hospital Information Line

Rio Piedras, Puerto Rico

Customer service for Commercial and Puerto RicoHumana members, including

phone coverage (80+ calls/day) and benefit overview. Enter and send back

information in the access database, print and send back report and audit

journals daily. Patient information update, third party billing. Account

receivables. Enter daily Collections/Encounter summary and provider

availability for the entire hospital departments.

Suarez & Associates Physicians Group

1997-2000 (Part - Time)

Customer Service Associate

Rio Piedras, Puerto Rico

Perform Data entry, patient registration, insurance and co-payment

verification, CPT codes and procedure codes verification. Enter and send

back information in the access database, print and send back report and

audit journals daily. Patient information update, third party billing for

three different practices. Account receivables. Enter daily

Collections/Encounter summary and provider availability for three

practices.

LANGUAGES:

Bilingual/Bi-cultural(English) (Spanish) multiple-task oriented; high

organizational skills; communications skills; interpersonal skills; able to

work in a fast-paced environment; team oriented as well as independent.

References available upon request

Contact this candidate