Project Manager Quality Assurance

Executive Summary

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Commitments* Leadership* Integrity*

Proven visionary and strategic leader that translates business strategies

into maximum profit; expert in enhancing development strategy, communicate

project requirements, and resolving conflicts. Knowledgeable of government

regulations, ethical practices, and delivering real time results through

efficient team management skills. Forward thinking management style, broad

minded for solution opportunities, and superlative work ethics.

[pic]Computer Knowledge

. Microsoft Suite

. OPTO

. MS Project

. Acrobat

. RFIs, Transmittals, and Submittals

. People Soft

. P2P, B2B, Intranet, blackboard

. Operating Systems (windows 7, XP, Snow Leopard, and Vista)

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Education

Master in Information Technology with Concentration in Project Management

Capella University; Minneapolis, MN

Expected graduation October 2010 (GPA 4.0)

Bachelor in Science with Concentration in Business Administration

University of Phoenix; Murrieta, CA

Graduated June 13, 2009 (GPA 3.72)

2000 Management Certificate

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Accomplishments

. Brought turnover rate from 72% to 12%, increasing customer retention by

20% within a year

. Created and implemented training program that supported a 30% quality

improvement

. Increased safety program by 22% within a year

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Professional Memoir

Canyon Springs Optometry Riverside, CA

2005-2010

Billing Associate

. Responsible and accountable for the coordinating management of

multiple related projects directed toward strategic business and

other organizational objectives

. Directing the coordination of all implementation tasks involving

third party vendors as well as provide consultation to clients

referral program

. Coordinating communication for vendors, contracts, patient care,

referral process, B2B programs, and creating program for tracking

patient care

. Assisting Accounts Receivable Manager using Electronic Data

Interchange to process accounts receivable

. Tracking incoming inventory and assisted trouble-shooting when

discrepancies arose by working with vendors

. Fostering customer loyalty by ensuring that our customers fully

utilize the value of our solutions and services

Home Depot Moreno Valley, CA

2003-2005

Sales Associate

. Coordinating sales, product association, and relay product

knowledge to customer for quality assurance

. Coordinating vendor promotion, schedule training sessions, document

RTVs, track department safety concerns

. Training new hires, communicate staffing needs, monitor

certification status

. Maintaining OSHA log-book, ensure safety procedures are met, and

organize training session by means of safety team

. Cross-training into building materials, plumbing, electrical,

flooring, and hardware

. Employee Humana program

M & G Builders Riverside, CA

2003-2009

Associate Project Manager

. Define and initiate projects, manage cost, schedule, and

performance of component within the projects, while working to

ensure the ultimate success and acceptance by the customer upon

conclusion of each project

. Communicating with stakeholders for milestone completion, track and

submit changes for approval, create RFIs when warranted, and

maintain records of PLC

. Define scope of project, present project to clients, mitigate

deviation of the project; negotiate planning design changes due to

unforeseen risks

. Managing accounting records, maintained customer database, maintain

lease agreements, negotiate contract agreements

. Delivering proposed work schedule, communicated criterion for each

project, liaison for contactors, subcontractors, and prospective

clients

Kelco Properties, Inc. Fairbanks, AK

2001-2003

Operation Manager

. Creating marketing strategy, promotional events, incorporate vendor

participants, and create B2B sales plans

. Scheduling, maintain PNL,

. AR/AP

. controlling material, inventory, and labor costs

. Training staff on operational process, standards

. measuring performance measures

. Reporting financial and projections to the VP[pic]

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