Customer Service Manager

Shemika L Hearn

**** ******** ****** *******, *********** 601-***-**** ***************@*****.***

Objective to secure a position that provides opportunities for personal

growth and professional development in a stable well established company or

organization.

Experience Forklift Driver

10/2006- 08/2009 Delphi Clinton, Mississippi

Driving from plant to plant picking up material

Inspecting each tote of material

Using the S.A.P. system to scan material to its destination

Customer Manager

09/1999- 12/2006 Wal-Mart Flowood, Mississippi

Retention and supervision of front end associates

Handling money $1300.00 on more in a day and verifying tills

Handling customer grievances

Customer Service Representative

03/2005-09/2005 Advance Til Payday Jackson,

Ability to handle cash transaction

Expedite customer checkout

Collect and record payments

Store Manager

09/2000-12/2004 Icing by Claries Ridgeland, Mississippi

Responsible for monitoring sales, inventory, payroll, and expense management

Retention and supervision of all associates

Interview and select qualified team members

Education Tougaloo, Tougaloo, Mississippi

08/199*-**-****

Biology

Interests Very punctual, great customer service skills, work well with others, and

computer literate

References References are available on request.

Contact this candidate