Customer Service Sales

Cecil Rogers Jr.

CompTia A+ Certified IT Technician

*************@*******.***

**** ***** ******* ***** *******, GA 30339 404-***-**** or 404-***-****

Objective: A career with a reputable organization that will allow

opportunities for advancement. A company that will allow me to use my

technical and leadership skills to improve the company's overall

environment

Professional Experience:

2006- PRESENT Verizon Wireless LaGrange, GA /Canton, GA

Store/Kiosk Wireless Consultant

Meet and exceeded monthly sales goal of wireless service and accessories

Sale and service mobile phone Wireless

Meet and exceeded monthly sales goal of wireless service and accessories

Posted payments Setup activations

Customer callbacks, inventory, recaptures phones

Troubleshoot wireless devices

2007 - 2008 Xerox Atlanta, GA

IT Technician /Customer Support Engineer/ Contract

Provides repair and service support in customers location working with Low

to Mid-Range office products in a break/fix mode and production products in

preventative maintenance mode and load software and troubleshoot software,

TCP/IP and LAN/WAN

Perform the full range maintenance on assigned products including repair,

on-site troubleshooting, installation of system boards, circuit boards

removal, retrofit, preventative maintenance activities, network

connectivity troubleshooting, systems boards, IP diagnostic, and customer

call assistance

Take responsibility for customer satisfaction by providing timely and

courteous service with minimal support

2006 2007 SunTrust Bank Kennesaw GA

Financial Service Representative

Provided customer service along with recommending financial services

Opened new accounts and took loan applications

Trained new employees

Submitted other lines of credit

2003- 2003 Call Tech Communications Albany, GA

Technical Support for Bell south Internet Service

Assisted customers with their internet software on both Windows and Mac

computers

Troubleshoot both software and hardware problems

Setup Netscape and MS express, IP diagnostic

Education: 1999 - 2001 South Georgia Technical College Americus GA

Technical Diploma in Computer Information System

Technical Skills: Network plus training completion certificate

7yrs Windows 95-XP, troubleshooting, installation, MS Office, MS outlook

6yrs Microcomputer Installation and maintenance, MS excel

8yrs Hardware installation, printers, keyboarding, typing

1yr Microcomputer Database Programming, basic Java scripting, servers

1yr Computer concepts, Novell, 2 years web mail, Networking Fundamentals

2yrs System analysis and design, STMP, HTTP, POP3, Program Design and

Development

1yr MS DOS, web page, concepts of Information technology

2yrs Visual basic, Advance Desktop Publishing Techniques

Contact this candidate