Customer Service Technician

Thomas A. Lundquist

**** ****** **., **** ******, Fl. 34668 ( 727-***-**** (

************@***.***

Professional Computer Technician with over 8+ years of experience in

Hardware and Software Systems.

Summary of Qualifications

( Skilled in all areas of Computer Hardware/Software Installation and

Configuration in

Windows 2000, XP and Vista Environments.

( Professional in Desktop and Laptop Computer Repair and Virus Removal.

( Experienced in Installing Cat 5, Cat 6 Data and Coax Cabling.

( Excellent Troubleshooting, Problem Solving and Repair Skills.

( Able to Provide High Quality Customer Service to Users at all Levels.

( Detail Orientated with Strong Written and Verbal Communication Skills.

Certifications

( A+, Network+

Professional Experience

Lead Technician

May 2009 - May 2010

Insight/Global Resources

A Fortune 500 Company that Designs, Deploys and Implements IT

Infrastructure Solutions in 170 Countries Worldwide.

( Managed a Team of Specialists to Remove and Install Equipment making sure

that

Procedures and Paperwork were followed properly.

( Responsible for Inventory, Testing and Staging Equipment to be installed

along

with Packaging and Returning Equipment being removed.

( Worked with Help Desk and Bridge Support Lines to Ensure Equipment is

working

properly Pre and Post Conversion.

( Meet Onsite with Client to Communicate, Schedule and Train Staff on all

Equipment

being installed.

( Installed new Routers, repatched and upgraded all cables, tested all

connections and

Workstations.

Field Service Technician

July 2007 - January 2009

Sunprint Management

Hudson, Fl.

Business provides affordable Black and White / Color Printers to Small,

Medium and Large Corporations.

( Responsible for Troubleshooting, Repairing and Maintaining Hewlett

Packard Printers.

( Installed and Configured Equipment for New and Existing Customers.

( Communicated with IT Departments and Supervisors about Repairs.

( Trained Customers on Functions of Equipment and User Maintenance.

Field Service Technician

November 2002 - February 2007

CBIZ Network Solutions

St. Louis, Mo.

A Fortune 500 Company that Provides Technical Support and Maintenance for a

large Investment firm with over 10,000 Offices Nationwide.

( Responsible for Troubleshooting and Maintaining Workstations, Servers,

Routers,

Hubs, Phone and Video Controllers, UPS Back Up Equipment.

( Upgraded Offices to Cat 6 Wiring to Convert to T1 Network Communications.

( Installed and configured Cisco routers in over 100 offices.

( Repaired and Maintained Xerox and HP Printers, Brother Fax Machines and

Plantronics Headsets.

( Installed and Configured Upgrades to existing Office Equipment.

( Maintenance and Troubleshooting of Telecommunication Networks.

( Responsible for Asset Control and Inventory Procedures within my

allocated

Territory.

Installation Technician October 2001 -

July 2002

Culligan Water Systems St. Petersburg, Fl.

Company provides both Commercial and Residential Customers with Water

Treatment

Systems.

( Installed Water Softeners and Reverse Osmosis Filtration Equipment.

( Troubleshooting and Repairing of Water Softeners and Reverse osmosis

Filtration

Equipment.

( Responsible for Maintaining and Tracking Inventory Installed.

Field Service Technician February 1998 - June

2001

Island Oasis Tarpon Springs,

Fl.

Business provides Major Hotels and Restaurants with Frozen Beverage

Machines and

Products.

( Responsible for Troubleshooting, Repairing and Maintaining all Equipment

and

Inventory.

( Scheduled all service calls to meet Customer Satisfaction Requirements.

( Reorganized Warehouse and Established Inventory Control Procedures.

Education

A. A. in Mathematics

May 1988

Scott Community College Bettendorf,

Ia.

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