Customer Service Quality Control
Resume:
Shawn P. Nelson
**** ********* **** ****** #**,
Colorado Springs CO, 80917
******@***.***
Experience:
Hospital Shared Services Colorado Springs, CO
Security Officer/Sergeant
. Patrol utilities facilities throughout the city.
. Secure open facilities
. Write Condition and Incident reports.
. Respond to alarms
. Provide Assistance to the on Duty Field Supervisor
Hospital Shared Services Grand Junction, CO
04/2009-11/2009
Security Officer
Provide excellent customer service.
Patrol and inspect on and off campus facilities.
Assist staff with restraint of unruly patients and visitors.
In charge of locking and unlocking all facility access points.
Conducting Access Control At entry Points
Advantage Drilling Fluids Longmont, CO 09/2007-02/2009
Mud Engineer / Field Service Representative
. Testing of drilling fluids in order to proscribe a chemical treatment for
maintaining properties.
. Ordered chemicals and other products needed for drilling fluid.
. Managed the amount and usage of inventory on drilling location.
. Customer relations.
. Completed daily reports on the drilling fluids and inventory for the home
office and company representative.
Ensign United States Drilling Denver, CO 01/2006-
09/2007
Derrick hand
. Maintained and operated drilling fluid system to keep accurate properties
for all drilling circumstances.
. Knowledge of rig operations and function of equipment including proper
care and maintenance.
. Maintained rig floor, running tongs, and up keep of instruments used on
daily bases for thirteen months.
Sterling Pointe Apartments Colorado Springs, CO 11/2002-
01/2006
Maintenance Technician
. Renovated and maintained apartment complex, including replacement of all
major appliances, drywall repair, tile, and paint.
. Provided technical services on air conditioners, furnaces, water heaters,
and basic electricity.
. Performing customer service for residents and vendors.
Water Works Car Wash Colorado Springs, CO 05/2002-
08/2002
Quality Control Supervisor
. Supervised 3-5 employees on final detailing of customer vehicles.
. Maintained Customer relations and satisfaction through providing a
professional cleaning service.
. Worked through almost all sectors of the operation including vacuums,
power washer, waxing and quality control.
Wild Oats Markets Colorado Springs, CO
10/2000-02/2002
Assistant Grocery Manager
. Responsible for running department while department manager was gone.
. Placed orders for merchandise twice weekly to maintain stock.
. Stocked and faced department shelves and managed inventory.
. Build and set up promotional displays.
. Managed a crew of 2-6 employees, including schedules, and delegating
tasks to complete in an efficient manner.
Education and Credentials
Associate Degree in Criminal Justice
08/2009-12/2010
Colorado Technical University Online
Colorado Springs, CO
. Concentration: Criminal Justice
. Expected Graduation Date: 12/22/2010
. GPA: 3.91
2010-O.C. and Handcuff Certification
2010-Correction Technician Certificate
2009-Present Attending Colorado Technical University
2005 Type1/Type2 EPA Certification
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